Unique Watches review for Loox ‑ Product Reviews App
Aug. 28, 2020
Hello Loox team, i have installed this app on 19th August 2020 and deleted in this app within the trial period, but i charged for $30 for this. According to the trial, I should not be charged when the app is in the trial period but you charge me, please take this into consideration and refund the amount. I don't want to use this app.
Hey, Amit from the Loox team here :) I just wanted to let you know that our support team is here to assist you in anything you need. Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Could you please send us a screenshot of the relevant Shopify app invoice that shows the Loox charge you would like to be refunded for and its duration? We'd be happy to look into it and consider the refund accordingly. You can find your upcoming Shopify invoice in your Shopify Billing Settings. https://accounts.shopify.com/store-login?redirect=settings%2Fbilling In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells