cinnamonbays review for Loox ‑ Product Reviews App
Nov. 19, 2020
I was told there is a trail of 14 days, although I deleted the app to avoid paying the app as my store wasn't ready yet I was billed for a full month don't use try this app not even for 14 days that's how they lure you in & gues what surprise you get billed.
Hey, Josh from the Loox team here :) First, I'd like to assure you we would never charge any merchant during your trial! I've taken a look at our logs and I can see you removed Loox from your store about 3 days after your 14-day free trial ended, which is why Shopify triggered an automatic app charge. I'm sorry that your experience wasn't as expected and I have reached out to you privately requesting some additional information, please take a look at your email for an email from our support. Please know our support team is here 24/7 and always happy to help and answer any questions.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells