Demeletoo review for Loox ‑ Product Reviews App
Dec. 28, 2020
If i could put 0, i would make it. The application design isn't bad, but definitly loox is a bunch of thief. Bascially i just tried them application on my shop for the test period. Then i accepted nothing but they still steal money on my account by shopify paiement. Be careful with that kind of app.
Hey, Josh from the Loox team here :) I'm sorry to hear you feel that Loox did not meet your expectations. When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first. Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled. I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells