O'box review for Loox ‑ Product Reviews App
Jan. 31, 2021
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey, Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected. Loox offers several different plans for stores of all sizes and needs. Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing. Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive. We have contacted you personally to assist you further on the matter. Please check your email for an email from our support team :)
Loox - Shopify Product Reviews, UGC, Referrals, Upsells