Wildfire Gifts review for Loox ‑ Product Reviews App

Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ We would never, and cannot on a technical level, charge a merchant after the app is uninstalled. All app charges go through the Shopify billing system which automatically charges only when an app is installed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ With that said, ​I can see that you have reached out to our Support Team for further assistance with this, and we have already replied to that thread to get this solved as soon as possible.