Decalz.co review for Loox ‑ Product Reviews App
May 9, 2021
How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and present a $99/month fee, If it's only unlimited when you reach $499.99?!? I'm canceling my subscription and moving to other, better, cheaper apps. Thank you Loox, every lesson counts.
Hey, Amit K. from the Loox team here :) I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your business and to avoid overpaying during slower months. We also mentioned the plan's terms on this page, our pricing page, and Shopify's charge confirmation page. In any case, I have reached out to you over email for further assistance!
Loox - Shopify Product Reviews, UGC, Referrals, Upsells