Hipsters Remedy review for Loox ‑ Product Reviews App
June 2, 2021
You're better off finding another review app. For what they provide, which isn't much, they overcharge and are not small business friendly. In my case, I wanted to stick with it and see how it goes as my business grew, which it did and is doing. Unfortunately, barely anybody leaves a review. A small percentage of a large number is a larger number. But Loox doesn't base their plans off how many reviews you get, they base it off total orders. They care about the denominator (number of orders), rather than the numerator (the number of reviews their app generates), which is pure greed. There's no incentive on their end, and constantly they have wackjobs and robots trying to upsell you. I'm going to seriously consider using another app, I just need to have the time to do so. FYI, many larger shopify stores use other review apps like Yotpo. Clearly at scale they must be able to denote the lack of legitimacy of Loox. Apparently it's not big business friendly either! Look passed the reviews and actually read the fine script, see how they charge you, and don't make the mistake of starting with Loox.
Hey, Yishai from the Loox team here. We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. It seems that your account, which on the current plan is able to send 100 emails per month, has exceeded this quota. Please note that Loox does not count the number of orders but the number of emails it sends to your customers asking them for reviews. Our Success team would love to talk to you and give you all the tips and best practices that will increase the number of reviews you get each month and increase the return on investment on your monthly subscription :) We have sent you an email to continue this conversation and make sure you get the value in Loox that over 100K stores know and love!
Loox - Shopify Product Reviews, UGC, Referrals, Upsells