Jackie's Chocolate review for Loox ‑ Product Reviews App
June 14, 2021
Charged an extra $100 with no explanation. The app is already quite expensive - a random $100 charge is unwelcome. Can't get customer service to respond.
Hey, Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :) Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send. To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team. We'd love to work with you to make sure you are satisfied with Loox.
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