Thrivilion review for Loox ‑ Product Reviews App
Dec. 2, 2021
One of the worst customer services I've dealt with, you no live chat, you can only send an email, which each time someone else is responding. I've tried for several hours to get help to set up correctly the app on my store, and it's a nightmare. And you're paying money for that horrible experience.
Hey, David from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours. I would be more than happy to help you resolve any issues. I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages. No worries, our star rating widget is able to be displayed on any of your Shopify pages. I have reached out to you privately to better assist you.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells