SUPAREE review for Loox ‑ Product Reviews App
Dec. 14, 2021
I have been using loox for a long time, they automatically changed my plan twice to upgrade me from $14.99 to $34.99, I only found out about this loophole when I saw my bill, they upgraded my plan without my consent, this time I found out they upgraded my plan again, I tried to contact them to change it, they didn't reply to my emails for a week after they changed it, I asked Why is there a $9.99 plan now and why can't I even get back to customers when I use the premium plan, no one gives me an answer, no matter how much you contact no one will get back to you. I just think they gave someone a benefit for someone else to write them a 5 star feedback, I have been using it for a long time and am very angry. I hope you don't join this scam.
Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on. Shopify requires explicit merchant consent when selecting an app's subscription plan. Loox cannot, on a technical level, change your subscription plan ever. From your account history, I can see that you changed your plan several times over the course of your history with Loox. I can also see that you reached out to us regarding these changes and that we responded within a few hours to each email. I personally called you today to try and speak with you and help address any of your confusion. During our call, you expressed that you did not wish to speak and provided me with an additional email so that we could be in contact. I immediately emailed you following our call with an explanation of what was happening and, once again, address your concerns. I would be happy to schedule a time and discuss your current subscription. I have sent you my personal link for us to work together and answer all of your questions.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells