SENSHA review for Loox ‑ Product Reviews App
Feb. 26, 2022
Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them
Hey, Abby from the Loox team here :) I am so sorry to hear about your experience with Loox and that your expectations have not been met. I would firstly like to stress that our support team is available 24/7 and always happy to help! Secondly, I’d be happy to dig deeper into what you see on your end. Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Loox - Shopify Product Reviews, UGC, Referrals, Upsells