Solar Juice review for Loox ‑ Product Reviews App
May 21, 2022
This app just doesn't do it for me. Opinew is way better. 1. They advertise a 9.99/mo but there is no option for that after you install it. 2. There is no editing of the comment. So if you have 15 reviews on a product, you end up deleting half of them due to poor english and negative words. 3. The widgets dont show. You have to wait for their support team to respond and fix them. Terrible trial with major limitations that don't even allow you to fully explore or enjoy the app.
Hey, Josh from the Loox team here :) I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Loox provides you with the option to select whether you would like to include our referrals add-on to each of our available plans for $5. This can be toggled on or off from the Loox Plan selection page. Regarding editing customer reviews, Loox does not support editing or translating reviews once they have been created to maintain reviews’ authenticity. With that being said, our AliExpress Importer allows you to preview a reviews text before importing. You can also choose to exclude the text altogether. Lastly, when importing reviews from an external source into your Loox account, there are instances where your store’s metafields will require a refresh from our support team’s back end to showcase newly imported reviews. Our Support Team works around the clock to ensure quick response times no matter the situation, and we guarantee a reply within 24-hours. In any case, please don’t hesitate to contact us with any questions or requests you have, and we’ll gladly advise
Loox - Shopify Product Reviews, UGC, Referrals, Upsells