Manu Store review for Loox ‑ Product Reviews App
June 24, 2022
Fiz a contratação do pacote de $9.99 por mes assim que passasse os 14 dias, só que no aplicativo da shopify está mostrando o segundo plano do qual não contratei$34.99 USD. favor corrigir isso . caso contrário terei que cancelar o serviço antes de começar a usa-lo. Já tentei enviar mensagens para vcs mas não consegui nenhum canal. Quero continuar pagando o serviço mas no plano de 9.99. estou aguardando uma resposta sobre o caso. email. [email protected] e a loja é realmanustore.com
Hey, David from the Loox team here :) First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan. No worries though! I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells