Wandguru review for Loox ‑ Product Reviews App
Oct. 27, 2022
There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey, Sapir from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS. We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand. In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible. In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.
Loox - Shopify Product Reviews, UGC, Referrals, Upsells