All reviews

Rating Breakdown

  • 5
    74% (48 ratings)
  • 4
    11% (7 ratings)
  • 3
    3% (2 ratings)
  • 2
    3% (2 ratings)
  • 1
    9% (6 ratings)

Reviews with Text

  • 98% (64)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 15, 2020

Very easy setup. Naman was helpful in assisting with a testing question. We haven't deployed yet so I can't speak to that aspect of the program. -- Spoke with Priyanka to understand setting tier rewards for Membership app members based on tags applied to their profiles. Enormously helpful. -- Priyanka was a great help in showing me how to set up a staff account so customer service can handle Loyalty program questions. Thanks again!

Store

Trainz

Using app

3 months

Total reviews

8

Average rating

4.6

5 / 5 Share

Feb. 18, 2020

We like the Bold Loyalty app .. it allows us to provide a reward program for our customers that is very easy to use for us and our customers. The only negative thing is we upgraded from ver 1 to ver 2 .. this was a bit of a hassle. Ver 2 didnt have the same point reward options as ver 1. We were using $5=1 point ... ver 2 did not allow this option. So we had to adjust all our customer reward totals to reflect the options available for ver 2.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

Was having an issue with reward tiers - Axel at support was super fast and helped resolve quickly.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 28, 2019

I started using the app a short time ago, so I don't have an opinion on it. However, I changed the theme and the customer service and support were both excellent. Shout-out to Mike and Rony, who quickly solved my issue and kept me well-informed throughout the process.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words about our customer support team! We strive to offer world-class service to all of our merchants, and we're glad to hear that Mike and Rony were able to help you out, and keep you well-informed during the process. We look forward to hearing your feedback about Loyalty Points - please let us know if we can help with anything regarding the app.

5 / 5 Share

July 3, 2019

bold loyalty fulfilled my needs to create loyalty points and allocate customer tiers to my store. We have met quite a few problem during the trial and Rony always assist to solve them at the soonest possible. Their customer support is at top notch and would definitely recommend to use.

Using app

27 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi there. Thanks for sharing your experience! We're very happy to hear that our Loyalty Points app is fulfilling your store's needs, and sincerely apologize with the issues you ran into during your trial. Our support team is always ready to assist with any types of problems so please don't hesitate to reach out if you run into any other issues, or have any questions!

5 / 5 Share

June 17, 2019

Bold Loyalty allowed us to create a flexible and really good-looking Loyalty Program for our store, and the support has been top-notch, especially Rajni, who was super knowledgeable and helpful. In fact, all of customer support has been incredible. Thank you!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! That's very nice to hear, we're so happy we were able to help. If you need anything else you know where we'll be. :) Take care, and thanks for taking the time to leave us a review!

5 / 5 Share

June 10, 2019

Great app, great support. Everything by bold is usually good from experience, their support is the best. Their apps do what they say they will ,and the pricing isn't ridiculous. This app works as it should and is very user friendly. Thanks guys. A separate thanks to whoever from the bold team went into my code and fixed it not showing up after I changed my Theme. That was bothering me ,and they stepped right in to fix it for me. No instructions or anything.. they just popped in my store and did my job for me. It don't get much better than that!! Thanks for making my life that much easier!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you so much for taking the time to leave us a review. We're so happy to hear how pleased you are with our apps and customer service, which we strive to provide the best of! Thanks so much for sharing your experience with our customer service team, and please don't hesitate to let us know if you have any questions or comments going forward. :-) We look forward to hearing about your store's successes!

5 / 5 Share

Dec. 18, 2018

Loyalty Points was our first introduction to Bold, and at this point we are up to about 8 apps in their suite because they do pretty much just what we need! We use Loyalty Points for our fan club members and our volunteers and love being able to reward them both without all the manual intervention we used to need to do! After adding quite a few apps to help with our holiday selling, we were having issues with points not being credited correctly, and MC to the rescue! We were back up and running with barely a blink. The only feature we wish was available at the moment would be to allow customers to purchase multiple items for one shipment or to use points as a partial payment, but we just encourage our users to purchase gift cards to use and that works great for now! Happy Holidays Bold Team!

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

Setup couldn't have been easier. I had a few questions about the functionality of the starter plan, and it does even more than I thought it would. I started a chat message, and Tony jumped on right away. He was able to answer all of my questions and coordinate a specialist to help look into the details. Within just a couple of minutes, I found a new way to reward my customers. Can't wait to launch, and I can't thank Tony enough!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2018

Wonder-full App. solved my problem thanks. Bold

Using app

23 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2019

Bold Customer Support is the best! By far! Jonnathan was super helpful today, configuring multiple Bold Apps with me!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 29, 2018

LOVE IT! Everything from Bold has been amazing and their customer support is fantastic! * Thank you, MC for your help!! * If there's app coding required, they have your back and install it for you. * Thank you, Brenda for the install! * Programs are designed really well and run perfectly. Thank you, Bold. You rock, once again!!

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2018

I LOVE Bold App Products!! This is by far the best loyalty program I have used! My customers are LOVING it, which makes it so worth every penny. They love racking up points so they can spend them in the super easy way that Bold has it setup!! No codes they have to keep track of or enter!! Never going back!

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2018

My customers are actually excited about earning rewards again. For some reason I didn't find this app right away and ended up trying like, EVERY OTHER REWARDS APP IN THE APP STORE. How I didn't even see this one in this hunt is beyond me. But all the others... total damn duds. Glitches, oddball calculations, not accurately crediting customers. Total stressful mess that I was ready to throw in the towel on the whole thing. But I decided to do ONE MORE search for an app and found Loyalty Points. It's been aces ever since. I just added it so it hasn't created new sales just yet but the buzz is great in my facebook customer group. They are excited to get started! The Bold team hooked up my code for this app super fast. Like, no waiting hardly at all.

Using app

8 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 8, 2017

MC Was incredibly helpful throughout setup and integration. The App itself is intuitive, comprehensive, and sleek. Two thumbs up!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2017

Another amazing app from Bold that has helped set our business apart from the rest. The Bold support team were all great as usual, Danni. Alexa. MC and Alan all did their up most to meet my demanding requirements! Two thumbs up!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2017

Using Loyalty Points on our web store has driven sales up! It brings customers back and motivates them to place larger orders. We have a special rewards page that has a range of nice goodies that our customers want and can get for free with points. (Not our own products)We have tried another rewards app, but moved to Bold Loyalty Points and is very easy to use. Our customers love it and it works!

Using app

Over 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

May 26, 2017

We switched from Swell Rewards where we were paying $250/mo. The main problem there was that as our company grew, they charged us equally...regardless of the rewards program actual contribution to our growth. Bold Loyalty Points charges based on the number of users actually utilizing the rewards program. That is smart and fair. Also, not dealing with coupons is 100% a better move. No one likes coupons. Coupled with our Upsell and Discount apps from Bold, we are rocking and rolling. I would recommend the entire suite of Bold apps to any entrepreneur on Shopify. I have tried so many other apps...Bold has so much more functionality per square inch, factor in the low cost, and Bold is a no brainer.

Using app

25 days

Total reviews

16

Average rating

4.9

5 / 5 Share

May 26, 2017

This app is really great!. It allow small shops like us to use the app specially if you do not have many clients or provide only services.

Using app

3 months

Total reviews

15

Average rating

3.8

5 / 5 Share

May 25, 2017

I have been looking high and low for an app like the Loyalty points. As an artist who painted custom portraits, most of my clients are referrals. Being able to reward my customers with a show of appreciation like loyalty points is a great way to show how much I appreciate their referrals.

Using app

About 2 months

Total reviews

12

Average rating

4.5