Hhn Marketplace review for SpurIT: Loyalty Points Manager

April 3, 2018

Guess you get what you get when it's something advertised for FREE. My experience with this app was very poor and annoying. While the app is great in many aspects, when it comes to customization it lacks greatly! The customization is very limited and certain aspects of the app leaves your website looking unprofessional and tacky. I simply inquired about Spurit customizing the pop-up that's present when the customers sees it in their account and customizing the buttons and text in the checkout cart. I emailed Spurit team and heard nothing back at all. I tried to be patient but their customer response time is so poor; matter of fact as I'm typing this, I still haven't even heard anything back from them and it's been past 2 days! While I appreciate the fact that the app is free, I don't feel it's worth installing and needs a lot of improvement, and Spurit team needs to work on being more professional, prompt and responding to their customers in a timely manner. That is the way a real, true business operates. It's better to just pay for a loyalty app that is worth the price and still provides great value.