SpurIT: Loyalty Points Manager
Launch Loyalty and Referral Program for Your Store Easily
Rating
4.3
feedback
18
chart
#10,403
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
11%
-
Less than a month
44%
-
Less than a year
28%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted by users include great customer service, helpful support team, ease of use, and effectiveness in increasing sales and customer loyalty. Users appreciate the app's functionality in simplifying point usage for clients, the quick response time of customer service, and the value it provides. On the other hand, negative reviews mention issues with saving changes, difficulties in customization for different languages, problems with active campaigns, and functionality limitations like not being compatible with dynamic categories. Some users also experienced issues with points not being credited to customers and balances showing incorrectly. Despite these drawbacks, the majority of users find the app beneficial for their Shopify store.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 25, 2020
I spent 2-3 hours of setting everything up, changes were not saved properly, settings would disappear. When everything was done I could not change the very title of the loyalty program (I run my store in Swedish and wanted it to be in Swedish). I reached out to support, they gave a standard answer that this could be changed in the settings which was not true. After som time they told me it could only be done with CSS but they hade no code for it. So WARNING if you run your shop in another language than English, do not use this app!!!
Thanks for your feedback and sorry that you've faced such difficulties. We contacted you via email in order to discuss this situation and help.
July 22, 2019
After having an issue with the app I reached out to the team and they were very helpful in helping with a solution. Great customer service!
Thank you for the update! Our company places customer satisfaction as a top priority, and it is customers like you who are making our job very gratifying. Please feel free to get back to us if you need further assistance. We are here to help you any time.
July 15, 2019
Thank you for your help and great customer service, we really appreciate it! This is a great app, highly recommended.
We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.
May 16, 2019
I have tried many Loyalty apps but all are super pricy and not functioning well ,but I can confidently recommend this app for any Shopify owner. The app has a reasonable price and it looks neat and smooth, and I did have some issues with my theme, I simply turned to the support team of the app and they did offered me a great help right away. So I am giving this 5 stars for the app and for the team working behind this amazing app. Best of luck !
We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance, we are here to help you any time.
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