TruClothing review for LoyaltyLion Rewards & Referral
May 11, 2023
Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.
Hi TruClothing! Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion. The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders). We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further
LoyaltyLion | Customer loyalty and retention platform