LoyaltyLion Loyalty Program
The reviews for the LoyaltyLion Shopify App showcase a mix of positive and negative feedback. On the positive side, many users praise the app for its powerful loyalty solution that incentivizes repeat purchases and customer engagement. The onboarding process is highlighted as speedy and seamless, with responsive and helpful support teams. Users appreciate the flexibility of the tier-based rewards and the ease of integration with Shopify. However, on the negative side, some users express frustration with the app's support, citing long response times and issues remaining unresolved for extended periods. Additionally, concerns are raised about price increases and performance issues related to the app's SDK.
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DON'T DOWNLOAD THIS APP!! CUSTOMER SERVICE IS GARBAGE AND DISMISSIVE. PREDATORY APP
Sathiya is a very and fast support :D I am very happy with her service.
We have just launched our Nipper Rewards loyalty programme using LoyaltyLion. Its so easy to navigate and customise, plus the support has been fantastic through our onboarding. A massive thanks to Josh, Libby and the team!
Thanks so much for taking the time to leave us a review! We're delighted to hear that you've had such a positive experience launching your programme and that you've found LoyaltyLion easy to navigate and customise. It's fantastic to know that Josh, Libby and the rest of the team provided great support throughout your onboarding, we'll be sure to pass on your kind words. We can't wait to see your new loyalty programme grow, and we're always here if you need anything!
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have. Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support. We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible. We appreciate your feedback, and we remain committed to supporting you moving forward.
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience. Our team is always happy to help if you run into any issues. You can reach us directly at [email protected] or via live chat within the LoyaltyLion platform, and we’ll be glad to assist. We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
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