LoyaltyLion Loyalty Program
Customer loyalty programs with rewards, tiers & referrals
Rating
4.6
feedback
511
chart
#1,571
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
53%
-
More than a year
29%
Reviews Summary
LoyaltyLion has received mixed reviews from users. While many appreciate the functionality of the app, especially in terms of building customer loyalty and repeat purchases, there are consistent complaints about the poor support provided by the team. Users have expressed frustration with long response times, issues not being resolved promptly, and difficulties in uninstalling the app. On the positive side, users have highlighted the ease of setting up tier-based rewards programs, the seamless onboarding process, and the flexibility of the platform to match different business needs. The support team, when responsive, has been praised for being helpful and knowledgeable.
Highlights
Review RSS Feed
All reviews
April 8, 2026
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have. Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support. We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible. We appreciate your feedback, and we remain committed to supporting you moving forward.
March 9, 2026
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience. Our team is always happy to help if you run into any issues. You can reach us directly at [email protected] or via live chat within the LoyaltyLion platform, and we’ll be glad to assist. We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Feb. 2, 2026
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback! We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
Jan. 26, 2026
Worst support possible. Spent thousands of dollars and app is still not working. There are much better alternatives for half the price.
Thank you for sharing. We take all feedback seriously and I have reviewed your requests with our team. Your dedicated Onboarding Manager is actively working with you to resolve any outstanding items, and our VP of Customer Success has personally reached out to you twice to offer further support, but we have not yet received a response. We are fully committed to supporting you and guiding you through to a successful launch. Please respond to the outreach from our VP of Customer Success so that we can help further
Jan. 16, 2026
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
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