LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
515
chart
#1,961
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
53%
-
More than a year
29%
Reviews Summary
The reviews for the LoyaltyLion Shopify App are a mix of positive and negative feedback. Positive aspects include the excellent support team that is responsive, helpful, and provides quick assistance in setting up and optimizing the loyalty program. Users appreciate the flexibility of the tier-based rewards system, seamless onboarding process, and the platform's integration capabilities with Shopify. Additionally, many merchants have seen a significant increase in customer engagement, repeat purchases, and loyalty program effectiveness. On the other hand, negative feedback revolves around issues such as difficulty in uninstalling the app, poor support experiences, performance throttling due to the app's SDK, and significant price increases over time.
Highlights
Review RSS Feed
All reviews
April 15, 2026
Would strongly advise against using LL. They sneak automatic and lengthy contract extensions into terms and conditions. Their pricing plans don't call out one year auto-renewing lock-ins, but if you decide to stop using their software, that is when they tell you about it. Shopify seems to do a pretty good job of policing this. Over 12 years on the platform, every other provider has always clearly called out price breaks for time commitments. LL is just super shady. Also, it is very expensive, and should be much better considering. Features are basic, key functions are missing, customer interface is dated, integrations are lacking and using them will add on even more costs. There are lots of reward app options - pick someone else.
April 8, 2026
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have. Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support. We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible. We appreciate your feedback, and we remain committed to supporting you moving forward.
March 9, 2026
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience. Our team is always happy to help if you run into any issues. You can reach us directly at [email protected] or via live chat within the LoyaltyLion platform, and we’ll be glad to assist. We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Feb. 2, 2026
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback! We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
Jan. 26, 2026
Worst support possible. Spent thousands of dollars and app is still not working. There are much better alternatives for half the price.
Thank you for sharing. We take all feedback seriously and I have reviewed your requests with our team. Your dedicated Onboarding Manager is actively working with you to resolve any outstanding items, and our VP of Customer Success has personally reached out to you twice to offer further support, but we have not yet received a response. We are fully committed to supporting you and guiding you through to a successful launch. Please respond to the outreach from our VP of Customer Success so that we can help further
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