LoyaltyLion Loyalty Program
LoyaltyLion has received overwhelmingly positive reviews from users, highlighting the app's flexibility in offering loyalty solutions with points, rewards, tiers, and referral features. Users have praised the onboarding process and the exceptional support provided by team members such as Hannah, Duraan, Reya, Sathiya, and others. The support team is described as helpful, knowledgeable, responsive, and dedicated to ensuring the success of the loyalty programs. Users appreciate the personalized support, strategic advice, and guidance offered by the team, making the experience of working with LoyaltyLion highly satisfactory. However, there are a few negative reviews mentioning issues with support response times and pricing concerns.
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I have to agree with other reviewers who describe LoyaltyLion’s billing practices as deceptive. I would also describe it as predatory. We were customers for years and spent over $25,000 with them. Before our annual renewal, when I knew I'd be winding down our business soon, I told their Renewals Team I wanted to switch to a monthly subscription. I specifically asked them to confirm we would not be billed for a 12-month plan. They confirmed our billing would be monthly. When I asked to cancel a few months later, they claimed we were actually on another annual contract... just billed monthly. Clearly, that's not what I meant when I asked to switch to a monthly subscription. Even after I explained that our business was closing and provided our public closure announcement, they continued demanding payment and threatened debt collectors. I don't expect companies to act with high morals, but such unethical behavior was shocking to see.
I've used many loyalty apps and solutions over the past 10 years. Loyalty Lion imo is becoming a leader in the space. Support is strong and pricing reasonable. They now integrate well with Shopify 2.0 pages as well.
Thank you for the great review and for sharing your perspective after a decade of working with loyalty solutions. We’re glad the support, pricing, and Shopify 2.0 integration are all working well for you. We look forward to supporting you further!
Really great support from Alexandra at LoyaltyLion. She was incredibly helpful, responsive and took the time to look into our issue thoroughly, providing a clear breakdown and helping us get everything resolved. Really appreciate the support and would definitely recommend!
Thank you for the kind words and the recommendation! We’re glad Alexandra took the time to dig into the issue and got everything resolved. We’re here whenever you need us.
Our CSM Hannah is always ready with all the answers I need to keep our loyalty program running smoothly and the customer support team is also so thorough with their investigations! It gives us confidence that this program will continue to benefit our business into the future.
Thank you for the lovely review. We're so glad Hannah has the answers you need to keep your program running smoothly, and that our support team's thorough investigations give you confidence in what's ahead. Here's to many more years of growth together!
Overpriced software and hard to cancel. They force you into a contract and even when the business shuts down, they make it difficult to cancel. They'll just keep charging you. Predatory. Stay away.
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