LoyaltyLion Rewards & Referral for Shopify

LoyaltyLion Rewards & Referral

LoyaltyLion | Customer loyalty and retention platform

Rating

4.6

feedback

558

Reviews

chart

#751

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    13%
  • Less than a year
    42%
  • More than a year
    38%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative aspects mentioned. On the positive side, many merchants are happy with the support team and the onboarding process. They appreciate the quick responses to their questions and the helpfulness of the team. The app is also praised for its ease of use and customization options. Merchants like the ability to design a customized loyalty page and the flexibility to create a loyalty program unique to their business. The analytics and reporting tools are also mentioned as helpful in tracking the success of the program. On the negative side, some merchants express disappointment with certain aspects of the app. One common complaint is the lack of localization in different languages, which is something that some merchants would like to see. Another complaint is the pricing, with some merchants mentioning that the app is more expensive compared to similar apps that offer the same features. There are also a few mentions of glitchy behavior and issues with the rewards page not loading properly. Overall, while there are some negative aspects mentioned, the positive reviews outweigh the negative ones, with many merchants expressing satisfaction with the app and the support team.

Highlights

support team
onboarding process
ease of use
customization options
pricing

Rating Breakdown

  • 5
    80% (445 ratings)
  • 4
    10% (57 ratings)
  • 3
    1% (6 ratings)
  • 2
    3% (16 ratings)
  • 1
    6% (34 ratings)

All reviews

5 / 5 Share

Feb. 28, 2024

Abi from the team was extremely helpful! We really appreciate her help as were making some big changes to our Loyalty Program.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

Very happy with Loyalty Lion! Easy to use, seamless integration, great analytics, and excellent client support.

Using app

--

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 19, 2024

We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.

Using app

--

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!

5 / 5 Share

Feb. 10, 2024

Our customers love the rewards they receive when shopping with us. It really does encourage that loyalty. Our staff find it very user friendly and easy to explain to customers. The team at LL are super helpful and Sammy is so responsive and and supportive with our onboarding process.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share your positive review. We’re thrilled to hear your customers are loving the program and that you’re already seeing it drive loyalty with your shoppers. We look forward to seeing this continue!

All reviews

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