LoyaltyLion Loyalty & Rewards

We’ve had a great experience with LoyaltyLion! The platform was easy to install and transition to from our previous loyalty provider, making the switch seamless. Since implementing LoyaltyLion, we’ve gained much better visibility into our program’s performance, along with greater flexibility in the types of rewards we offer and how those rewards are fulfilled. A special shoutout to Freya and the onboarding team. They were incredibly helpful throughout the entire process, walking us through the platform, answering questions, and helping us navigate important decisions as we evaluated the best options for our business. Their expertise and hands-on support made a big difference.

Loyalty Lion Support is always so speedy in their responses and takes careful consideration to solve any issues we have. Alexandra is excellent at getting all information and escalating to anyone who can help solve issues. Always really appreciate their help and guidance.

This is the third company I’ve implemented LoyaltyLion at, and it’s the perfect loyalty system for brands that want to offer tiered structures, make shopping more rewarding for customers and build a real community around the brand. Implementation is really easy, largely because the team behind it are fantastic. They’re super responsive and quick, and I couldn’t rate the support highly enough. If you’re weighing up loyalty options, this is the one I’d recommend.

We’ve used LoyaltyLion since 2024 to reward our loyal customers, and the program has been a valuable part of our retention strategy. Hannah, our Customer Success Manager, provides insightful business reviews, follows up proactively and takes our needs seriously. When we launched our US store, Hannah and Reya from the onboarding team supported us in setting up our second program smoothly. Great support overall.

This tool is essential to our business. Driving repeat purchase and LTV is a clear benefit of utilizing this as our rewards program. I am always impressed by the breadth of new tech features they are implementing and their commitment to customer support.

We've used LoyaltyLion as our loyalty provider for the past few years, and we've been happy! LL has all of the loyalty features that we need and that we see across brands in our industry. We've had seamless support from the team, and have easily integrated with our ERP, Attentive, and our subscription provider, Recharge.

LoyaltyLion has been a great addition to our store. It's easy to set up, simple for customers to use, and has helped us increase repeat purchases and customer engagement. The support team is also responsive and helpful whenever needed.

Loyalty Lion is a leader for brands looking for a Shopify-native loyalty platforms and the core of our retention strategy. Great integration with Klaviyo, good customer support (although 24-hr support is something I believe the brand needs to invest in - especially for those on enterprise plans), and plenty of new features in the pipeline. Account managers are easy to get hold of and eager for brands to feedback their gripes and suggestions.

Great program. It does what it says it will do. A few hiccups with implementation but definitely worth 5 stars due to the onboarding specialist and support team. Definitely a 5 star shopify partner!

We’ve been with LoyaltyLion for a long time and have always been very happy with both the platform and the service. The support team is quick and helpful, and our account contacts are always friendly and easy to work with. We also appreciate how the platform keeps evolving, integrates well with our tech stack, and supports our loyalty experience across both ecommerce and POS.

I have to agree with other reviewers who describe LoyaltyLion’s billing practices as deceptive. I would also describe it as predatory. We were customers for years and spent over $25,000 with them. Before our annual renewal, when I knew I'd be winding down our business soon, I told their Renewals Team I wanted to switch to a monthly subscription. I specifically asked them to confirm we would not be billed for a 12-month plan. They confirmed our billing would be monthly. When I asked to cancel a few months later, they claimed we were actually on another annual contract... just billed monthly. Clearly, that's not what I meant when I asked to switch to a monthly subscription. Even after I explained that our business was closing and provided our public closure announcement, they continued demanding payment and threatened debt collectors. I don't expect companies to act with high morals, but such unethical behavior was shocking to see.

I've used many loyalty apps and solutions over the past 10 years. Loyalty Lion imo is becoming a leader in the space. Support is strong and pricing reasonable. They now integrate well with Shopify 2.0 pages as well.

Really great support from Alexandra at LoyaltyLion. She was incredibly helpful, responsive and took the time to look into our issue thoroughly, providing a clear breakdown and helping us get everything resolved. Really appreciate the support and would definitely recommend!

Our CSM Hannah is always ready with all the answers I need to keep our loyalty program running smoothly and the customer support team is also so thorough with their investigations! It gives us confidence that this program will continue to benefit our business into the future.

Overpriced software and hard to cancel. They force you into a contract and even when the business shuts down, they make it difficult to cancel. They'll just keep charging you. Predatory. Stay away.

We received an audit and follow up call from Duraan from LoyaltyLion. We have used the platform across the last number of years and wanted to ensure all of the capabilities were optimised. He talked us through further enhancements within our plan and outlined the steps for us moving forward. Thank you for all of your help Duraan

I’ve recently launched our loyalty program using LoyaltyLion and have had a really positive experience so far. The platform is easy to use and gives you plenty of flexibility to customise how customers earn and redeem points, while still keeping everything simple to manage on the backend. The setup process was straightforward, and whenever I’ve had questions, the support team has been really helpful and responsive. I also love how seamlessly the program integrates with our Shopify store and allows us to create a loyalty experience that feels aligned with our brand. Really happy with LoyaltyLion so far and excited to see how our rewards program grows!

Our experience working with Sathiya has been excellent. Working together is always very easy, and there is a consistently proactive and helpful approach when it comes to supporting us. We can always count on receiving the information we need, as well as clear guidance whenever we have any questions or issues with LoyaltyLion. The support provided has been extremely valuable, and we really appreciate the responsiveness and willingness to help.

LoyaltyLion offers a flexible loyalty solution with points, rewards, tiers and referral features. The onboarding and support team have been helpful and responsive.

LoyaltyLion has been an incredible partner for our business. The platform is intuitive, reliable, and genuinely drives customer engagement — but what sets our experience apart is the exceptional support we receive from Hannah Parker. Hannah is everything you hope for in a support partner: proactive, knowledgeable, patient, and consistently invested in our success. She doesn’t just answer questions; she helps us think strategically, troubleshoot quickly, and get the absolute most out of the program. Every interaction with her is efficient, friendly, and solutions‑focused. We couldn’t be happier with LoyaltyLion or with the outstanding service Hannah provides. She’s a true asset to their team and a big reason our loyalty program continues to thrive.