WAMA Underwear review for LoyaltyLion Rewards & Referral
May 13, 2023
Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.
Dear WAMA Underwear, Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged. I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then. Please respond to our latest email so we can help rectify the issue.
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