Petit Vour review for LoyaltyLion Loyalty Program

I have to agree with other reviewers who describe LoyaltyLion’s billing practices as deceptive. I would also describe it as predatory. We were customers for years and spent over $25,000 with them. Before our annual renewal, when I knew I'd be winding down our business soon, I told their Renewals Team I wanted to switch to a monthly subscription. I specifically asked them to confirm we would not be billed for a 12-month plan. They confirmed our billing would be monthly. When I asked to cancel a few months later, they claimed we were actually on another annual contract... just billed monthly. Clearly, that's not what I meant when I asked to switch to a monthly subscription. Even after I explained that our business was closing and provided our public closure announcement, they continued demanding payment and threatened debt collectors. I don't expect companies to act with high morals, but such unethical behavior was shocking to see.