Josh Rosebrook Skin and Hair Care review for LoyaltyLion Rewards & Referral
Nov. 16, 2018
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend." I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront. The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.
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