Just-Legends.com review for LoyaltyLion Rewards & Referral
May 20, 2022
Cannot recommend, just pick another one. To my knowledge there is nothing other loyalty programs cannot do, that LL can. No leeway for negotiating a yearly contract at all. Very painful process. Onboarding support is not ideal. During the sales process you are being told things are easily implemented, that basically everything is possible, you just need to customize it. Very low developer support needed for that. Turns out that's not true and it's much harder than you were being made believe. When you want to get out of your contract Account Manager starts playing dumb (even though they are not), not letting you out of your contract even though you are fully eligible. First had to cc the CEO.
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again. I apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. We've located your details and we're getting in touch now to solve any issues you may have.
LoyaltyLion | Customer loyalty and retention platform