Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
792
chart
#5
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
57%
-
Less than a year
26%
-
More than a year
9%
Reviews Summary
The reviews for the Lucky Orange Shopify App are mostly positive, highlighting the app's effectiveness in providing valuable insights into customer behavior and improving conversion rates. Users appreciate features like session recordings, heatmaps, and analytics that help them understand how visitors interact with their websites. The customer support, particularly from a representative named Jordan, is praised for being responsive, knowledgeable, and helpful. However, there are some negative reviews mentioning issues with technical support, billing, and login problems. Some users also mentioned the availability of free alternatives like Microsoft Clarity.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Nov. 23, 2025
Great product, works very well !
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Nov. 20, 2025
DO NOT INSTALL THIS APP - Shocking technical support!!!! They'll Leave you hanging for few days whilst continuing the billing cycle. App is decent but many times it doesn't capture the session and fails to record key moments. They'll just send an email saying "please uninstall then install again" Theyll reply in 24 hours then hope it gets delayed! No immediate support and attention to detail when speaking to their department! A reminder that there are apps with support responses in a few hours!!
We appreciate your feedback and sincerely understand your frustration. We always work to provide the best experience for our customers and never want you to feel delayed or ignored. Our team quickly responded to your initial request. After our initial troubleshooting, we realized that the specific issue required a deeper review from our specialized technical/developer team. While it was not our intention to cause frustration, I understand that the lack of proactive updates during the couple hours it took for our developers to resolve the matter caused a significant inconvenience. We have attempted to contact you via email to discuss your experience as the resolution to this issue is now in place. We would genuinely like the opportunity to earn back your trust. To pick back up our conversation, respond to our most recent email or reach out to us directly at [email protected]. Regards - Will from Lucky Orange
Nov. 19, 2025
Top
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Nov. 13, 2025
Thank you for your feedback! We’d love to hear more about your experience, especially since you only had the app installed for less than a day before leaving your review. We’re open to your feedback and would be happy to offer you one-on-one walk through with a support specialist of how you can find value in Lucky Orange. Our team is available by email, chat or phone so please connect with us whichever way is best for you so we can make your experience an even better one. Please chat in or email us at [email protected] with details about any issues you may be facing. You can also reply to the emails we have sent you over the past week. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange
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