Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
847
chart
#9
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
55%
-
Less than a year
25%
-
More than a year
9%
Reviews Summary
The reviews for the Lucky Orange app are overwhelmingly positive, with users praising its ease of use, helpful insights, and excellent customer support. Many users appreciate the ability to track customer behavior, identify issues on their website, and make data-driven decisions to improve conversions. The app's features like session recordings, heatmaps, and real-time analytics are highlighted as game-changers for optimizing online stores. However, there are a few negative reviews mentioning issues with billing, technical support delays, and occasional bugs affecting the app's performance.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
really good app to see where the drop off points for customers was and is and to see what customers see and think
Feb. 11, 2026
As a new startup, we didn't have any traffic to our website when we first added Lucky Orange, and I wasn't really sure how it was going to help us. But stuck it out through the free trial, assuming I'd just stay on the free version. However, on the last day of the free trial, we started getting enough traffic, we used up the free version sessions - and I knew I had to make the decision if it was worth paying for it. I studied the data, and quickly found that Lucky Orange would more than pay for itself just through the insights gathered from watching the user experience. I had no idea certain things were happening that were frustrating for the user into quickly clicking out of the site, because they weren't happening for me. I caught the issues right from our first users, and I was instantly able to optimize my site based on real use, and even created some A/B tests I never would have thought to try. Worth it.
Feb. 9, 2026
The app does its job well, but the €19 basic plan only supports 100~200 visitors actually per month. Beyond that, it stops recording and shows an error saying the storage is full, and you have to pay at least €20–30 more per month for additional space. What’s interesting is that support says you can’t free up disk space by deleting sections and that you still have to pay again anyway.
Feb. 5, 2026
Jordan was great in our 15 minute discovery call and we are looking forward to the insights Lucky Orange will give us for our Shopify store.
Using app
9 days
Total reviews
2
Average rating
4.5
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Feb. 3, 2026
We are new to Lucky Orange so I won't speak about the service since I don't have enough working knowledge of it but I will speak on the impeccable service that I received from their support team. We were having a couple of issues with my team members account. I contacted support and they were diligent on resolving the issue while keeping in constant communication until the issues were resolved. Good support is hard to come by these days but Lucky Orange's support team is great!
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
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