![Lucky Orange Heatmaps & Replay for Shopify](https://cdn.shopify.com/app-store/listing_images/6347e264c8d3e24d7b2e8687c58213a8/icon/CNWK6dflsPACEAE=.png)
Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,458
chart
#13
Reviews Over Time
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Reviews Summary
The reviews for the Lucky Orange app are overwhelmingly positive, with users praising its ease of use, valuable insights into customer behavior, and helpful customer support. Many users found the app beneficial for optimizing their websites, understanding customer journeys, and making data-driven decisions. The onboarding calls with the support team were highlighted as particularly useful in familiarizing users with the app's features and customization options. However, there were a few users who experienced technical issues such as recordings cutting off or onboarding calls not being attended. Overall, Lucky Orange is highly recommended for its user-friendly interface, insightful analytics, and excellent customer service.
Highlights
Rating Breakdown
All reviews
Feb. 11, 2025
VERY BAD SUPPORT. They don't even try to solve the problems in their app ! Really, bad experience with them ! Their competitors are better !!
We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings. Additionally, your refund has been issued, and we appreciate your patience. If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon. Regards - Kelsey from Lucky Orange
Feb. 6, 2025
I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.
Feb. 5, 2025
Useful app, a great tool!
Thank you for your review! We are thrilled you have been able to get so much from Lucky Orange visitor behavior. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Feb. 5, 2025
This app has completely transformed the way I understand my customers' behavior. The Session Recordings and Heatmaps are game-changers—seeing exactly where visitors click and what grabs their attention has helped me identify problem areas I’d never have noticed otherwise. The pre-built Conversion Funnels are incredibly insightful, showing me exactly where potential customers drop off in the purchase journey. Plus, the Checkout Analytics give me detailed data on customer actions during checkout, helping me reduce cart abandonment rates. I also love the Surveys feature—no more guessing what my customers want when I can just ask them directly. The app is super easy to use, and the insights have led to noticeable increases in my conversion rates. If you’re serious about growing your online store, this app is a must-have. Highly recommended!
Wow! It sounds like you've been able to dive into your Lucky Orange data and find the insights you need to improve your website. We agree with you: our 20+ features truly are invaluable when it comes to optimizing your website. Again, we appreciate your review and we are here should you need anything else! Cheers - Jordan from Lucky Orange
Feb. 4, 2025
Lucky Orange has great tools to really see what kind of experience you customers are having your site and how to improve it. Their support is also top notch.
Thank you for your review! We are so happy that we've been able to impress you with our technology and customer support and are thrilled to be part of your journey. Please let us know if you need anything! Cheers - Justin from Lucky Orange
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