Rating

4.7

feedback

1,458

Reviews

chart

#13

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    15%

Reviews Summary

The reviews for the Lucky Orange app are overwhelmingly positive, with users praising its ease of use, valuable insights into customer behavior, and helpful customer support. Many users found the app beneficial for optimizing their websites, understanding customer journeys, and making data-driven decisions. The onboarding calls with the support team were highlighted as particularly useful in familiarizing users with the app's features and customization options. However, there were a few users who experienced technical issues such as recordings cutting off or onboarding calls not being attended. Overall, Lucky Orange is highly recommended for its user-friendly interface, insightful analytics, and excellent customer service.

Highlights

Positive feedback on ease of use and valuable insights into customer behavior
Praise for helpful customer support and onboarding calls
Occasional technical issues reported by some users

Rating Breakdown

  • 5
    86% (1,254 ratings)
  • 4
    6% (89 ratings)
  • 3
    2% (27 ratings)
  • 2
    1% (19 ratings)
  • 1
    5% (69 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 11, 2025

VERY BAD SUPPORT. They don't even try to solve the problems in their app ! Really, bad experience with them ! Their competitors are better !!

Store

Calovia

Using app

--

Total reviews

2

Average rating

3.0

Developer Reply

We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings. Additionally, your refund has been issued, and we appreciate your patience. If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon. Regards - Kelsey from Lucky Orange

4 / 5 Share

Feb. 6, 2025

I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.

Store

ODELCI

Using app

29 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 5, 2025

Useful app, a great tool!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We are thrilled you have been able to get so much from Lucky Orange visitor behavior. Please let us know if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Feb. 5, 2025

This app has completely transformed the way I understand my customers' behavior. The Session Recordings and Heatmaps are game-changers—seeing exactly where visitors click and what grabs their attention has helped me identify problem areas I’d never have noticed otherwise. The pre-built Conversion Funnels are incredibly insightful, showing me exactly where potential customers drop off in the purchase journey. Plus, the Checkout Analytics give me detailed data on customer actions during checkout, helping me reduce cart abandonment rates. I also love the Surveys feature—no more guessing what my customers want when I can just ask them directly. The app is super easy to use, and the insights have led to noticeable increases in my conversion rates. If you’re serious about growing your online store, this app is a must-have. Highly recommended!

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Wow! It sounds like you've been able to dive into your Lucky Orange data and find the insights you need to improve your website. We agree with you: our 20+ features truly are invaluable when it comes to optimizing your website. Again, we appreciate your review and we are here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Feb. 4, 2025

Lucky Orange has great tools to really see what kind of experience you customers are having your site and how to improve it. Their support is also top notch.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that we've been able to impress you with our technology and customer support and are thrilled to be part of your journey. Please let us know if you need anything! Cheers - Justin from Lucky Orange

All reviews

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