Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
838
chart
#7
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
56%
-
Less than a year
25%
-
More than a year
9%
Reviews Summary
The reviews for the Lucky Orange Shopify App are overwhelmingly positive, with users praising its ability to provide detailed insights into customer behavior on their online stores. Many users found the session recordings and heatmaps to be extremely helpful in identifying areas for improvement and optimizing their websites for better conversion rates. The customer support team, particularly individuals like Jordan, received high praise for their responsiveness and assistance in resolving issues. However, there were some negative comments regarding the pricing structure, limitations on the free plan, and occasional technical issues like login problems and session recording failures.
Highlights
Review RSS Feed
All reviews
Feb. 22, 2026
Great app very detailed i love that for my business.
Thank you for your review! Love that Lucky Orange plays a crucial role in the growth of your website and business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
Feb. 11, 2026
really good app to see where the drop off points for customers was and is and to see what customers see and think
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Feb. 11, 2026
As a new startup, we didn't have any traffic to our website when we first added Lucky Orange, and I wasn't really sure how it was going to help us. But stuck it out through the free trial, assuming I'd just stay on the free version. However, on the last day of the free trial, we started getting enough traffic, we used up the free version sessions - and I knew I had to make the decision if it was worth paying for it. I studied the data, and quickly found that Lucky Orange would more than pay for itself just through the insights gathered from watching the user experience. I had no idea certain things were happening that were frustrating for the user into quickly clicking out of the site, because they weren't happening for me. I caught the issues right from our first users, and I was instantly able to optimize my site based on real use, and even created some A/B tests I never would have thought to try. Worth it.
Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Feb. 9, 2026
The app does its job well, but the €19 basic plan only supports 100~200 visitors actually per month. Beyond that, it stops recording and shows an error saying the storage is full, and you have to pay at least €20–30 more per month for additional space. What’s interesting is that support says you can’t free up disk space by deleting sections and that you still have to pay again anyway.
Thank you for your feedback. We are sorry for any confusion regarding how our plans are structured. Each of our plans include a set number of session recordings per month with our $19 plan coming with 500 monthly sessions. As your site grows and you reach the limit of your current Lucky Orange plan, recording pauses until your plan resets on the next billing cycle. You are correct that deleting past sessions doesn't add recordings back to your current month's allowance—this is intentional. Even if you deleted sessions, they were still captured, stored, and displayed live, which is why they still count toward your session limit. If you have hit that limit, it means your site has more traffic than the basic plan accommodates, and upgrading would give you a higher monthly recording allowance that better matches your actual visitor volume. We're happy to help you find the right plan for your needs or discuss your specific usage patterns. You can respond to our most recent email or reach out to us directly at [email protected]. Regards - Will from Lucky Orange
Feb. 5, 2026
Jordan was great in our 15 minute discovery call and we are looking forward to the insights Lucky Orange will give us for our Shopify store.
Using app
9 days
Total reviews
2
Average rating
4.5
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more