Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
849
chart
#15
All reviews
Review RSS Feed
May 20, 2026
Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.
May 19, 2026
Nifty tool to gather insights and optimization opportunities. Easy install with native app and Shopify, once data available easy navigation to heatmaps and scroll maps.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Scroll Maps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
May 13, 2026
This app surpassed my expectations, it did what it needed to and got a lot of feedback on what i need to improve on my store 10/10
Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
May 13, 2026
Great app to discover what works and doesn't on the site. Very useful in particular to see what elements are most engaged with on landing pages so we can make informed decisions about repositioning key features.
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
May 12, 2026
Justin was quick to assist with some user errors I was running into. Him and his team were very responsive and offered screen-sharing for additional trouble-shooting which was quick and helpful. The app has been great and easy to use.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again, and don’t hesitate to reach out if you need anything. Cheers - Justin from Lucky Orange
May 12, 2026
Thank you for leaving us a rating! Please let us know if you need anything! Cheers - Jordan from Lucky Orange
May 12, 2026
Great app and even better Support. Jordan was very helpful with a bot issue I was having.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Happy tracking! Cheers - Jordan from Lucky Orange
May 11, 2026
Very helpful and supportive with using the service.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
May 4, 2026
UPDATE: 7 years of loyalty met with a 2,400% hike and technical excuses. I would like to clarify the facts regarding the developer’s response: After being a loyal customer for 7 years, I am deeply disappointed by how this transition was handled. A move from a $10 plan to a $249 plan—a 2,400% increase—without explicit consent is not professional practice. In a serious business environment, the standard procedure for discontinuing a legacy plan is to suspend service or limit data until the customer manually selects a new tier, rather than automatically charging a tier 24 times more expensive. Furthermore, the handling of the refund was unacceptable. It took seven emails and multiple explanations of PayPal’s own system before the refund was initiated. The repeated claim that an open dispute "blocked" the refund is factually incorrect according to official documentation; the "Issue Refund" button is specifically designed to resolve and close cases simultaneously. While the refund has now been processed, it only occurred after I threatened a formal Shopify Partner Violation report. After 7 years, the lack of transparency and the attempt to make me waive my buyer protection has resulted in a complete loss of trust. I will not be returning to this service. 24.04.26------------------------------------------------------------------------ I have been a loyal customer for years on a $10/month legacy plan. Without my explicit consent or any manual confirmation, Lucky Orange automatically migrated my account to a $249/month plan. This is a staggering 2,400% price increase! When I contacted support to resolve this unauthorized charge, the experience became even more concerning. They are currently refusing to issue a refund unless I first close my PayPal dispute. They claim the open case "blocks" them from refunding, which is technically false. According to PayPal’s own documentation, issuing a full refund is exactly what resolves and closes a dispute automatically. By asking me to close the case first, they are essentially asking me to waive my buyer protection, as a closed PayPal dispute cannot be reopened. This feels like a predatory tactic to hold my funds hostage. Pros: The software used to be good for the price. Cons: Unethical billing practices, predatory "bait-and-switch" pricing for long-term users, and deceptive support regarding refund procedures. Verdict: Avoid this app if you value transparent billing and ethical business practices. After years of loyalty, I am extremely disappointed by this breach of trust.
Thank you for sharing your feedback. We genuinely never want a price adjustment to feel like a surprise, and we understand that a transition from a legacy plan is a significant change. To ensure our long-term users have time to prepare, we send notifications in advance for any plan changes detailing any updates and inviting questions. Our priority was keeping your data tracking seamless. To prevent any service interruptions, we moved you to the plan that most closely matched your existing allotments. When you reached out, it became clear you were looking for a smaller plan. Our team immediately offered to "right-size" you to a plan that better suited your budget and needs, while offering to credit the difference. Regarding the PayPal dispute, once a formal chargeback is opened, the funds are held by the processor. To avoid the complications of a "double refund" (which can happen if a manual refund and a processor-led reversal collide), we typically have to wait for the arbitration process to conclude. While we suggested closing the dispute to speed up a manual refund on our end, we understand your preference to maintain PayPal’s buyer protection. To resolve this for you as quickly as possible, we have already processed a full refund for the charges in question. We value the time you spent with us. If you’d like to discuss a plan that aligns with your current needs and budget, please reach out to us at [email protected]. We’d love the chance to welcome you back. Regards - Will from Lucky Orange
April 21, 2026
We have been recommending Lucky Orange to DTC clients for years, and it consistently delivers the kind of behavioral insight that turns a stagnant 1.5% conversion rate into a 2.5%+ one
Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
April 14, 2026
App is super easy to navigate and analytics are easily understood and valuable. Video footage of customer activity is so helpful in learning behaviors and discovering flaws in your sight. Definitely recommend.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
April 14, 2026
Thank you for taking the time to leave us a rating! Please let us know if you need anything! Cheers - Justin from Lucky Orange
April 14, 2026
Super helpful staff (Jordan Dudd). Walked me through it and fixed everything seamlessly. And waited around for me to do each step.
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
April 12, 2026
Shopifyとのネイティブ統合は非常に便利で、サポートも素晴らしかったです。
レビューありがとうございます！弊社のチームはいつでもお客様をサポートいたします。サポートと技術の両面でご満足いただけたことを大変嬉しく思います。何かご不明な点やご要望がございましたら、お気軽にお問い合わせください。 よろしくお願いいたします。 - Lucky OrangeのJordanより
April 8, 2026
This app fails at its core purpose. It doesn’t reliably record key moments of the customer journey, you often can’t clearly see where users click, and around 40–50% of the recordings are completely broken, with large portions of the page missing or not rendered at all. This makes the data unreliable and, in many cases, unusable. I initially kept the app installed to give it another chance and review more sessions on a different day, but I unfortunately forgot to uninstall it before the trial ended and the billing cycle started. Despite explaining this clearly and politely, customer support refused any form of refund. What makes it worse is the support experience: instead of addressing the issue, they keep pushing for “demo calls” and tips, which is completely irrelevant when the problem is billing and product reliability. Once they have your money, the experience noticeably drops. Overall, between unreliable tracking and poor customer support, this has been a very disappointing experience. I would not recommend this app.
Thank you for your feedback. Our 7-day trial is intended to provide a risk-free look at our premium features. To ensure transparency, Shopify requires explicit approval of the subscription terms before the trial begins; this outlines that billing will start automatically unless the plan is canceled. Because these terms were accepted, the charge was processed per standard billing policy. Regarding the technical issues you mentioned, we take these reports very seriously. We reviewed our records and noticed that these issues were never mentioned when you initially reached out to our team. We reached out on April 9th to gather more details or to hop on a call so we could investigate the recordings and journey tracking, as we want to ensure the app performs perfectly for you. We haven’t heard back yet, but we would still love the opportunity to fix these issues. Please feel free to reply to our last email so we can make this right. Regards, Will from Lucky Orange
April 3, 2026
Thank you for leaving us a rating! Please let us know if you need anything! Cheers - Will from Lucky Orange
March 29, 2026
Only been using the app for a week so far, but has provided some insightful outlooks into customer behaviour which has allowed us to make some important changes on the website.
Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
March 23, 2026
easy to use and good captures which really help understanding of website UX.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange