Lucky Orange Heatmaps & Replay
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It's an excellent app; it even allows you to track what customers actually do on the checkout pages. Definitely recommend this app to Shopify e-commerce marketing people.
Thank you for your feedback! We'd love to learn more about your experience and how we can make it even better. As soon as we saw your feedback, our team reached out directly so we could troubleshoot. We’re happy to jump on a one-on-one walkthrough with a support specialist to help you find maximum value in the platform or troubleshoot any hurdles you might be facing. While we haven't heard back yet, we would still love the chance to turn your experience around. Please reply to our email or reach out to us at [email protected] so we can get to work resolving this immediately. Regards - Will from Lucky Orange
Took a while for me to come around to actually looking deeper at Lucky Orange results, turns out to be a wonder. Has helped me improve what the customer sees and conversions. Very happy with this product, it's worth the small price.
Thanks for taking the time to leave us a review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Jordan from Lucky Orange
Absoluter Betrug. Hatte einen kleinen Plan abonniert und anscheinend hat man mir monatelang aufgestuft. Absolut unnötige App da es kostengünstigere Apps gibt. Nie wieder!!!!!!
Wir verstehen, wie ärgerlich unerwartete Gebühren sind, und bedauern die entstandenen Unannehmlichkeiten. Unsere Tarife passen sich automatisch dem Website-Traffic an, sodass das Tracking nicht unterbrochen wird. Sie können jedoch Traffic-/Ausgabenlimits aktivieren, um zusätzliche Kosten zu vermeiden. Um die Angelegenheit fair zu regeln, hat sich unser Team am 30. Oktober direkt mit Ihnen in Verbindung gesetzt und Ihnen eine detaillierte Aufstellung per E-Mail zugesandt. Bitte antworten Sie auf diese E-Mail oder kontaktieren Sie uns unter [email protected], damit wir gemeinsam eine Lösung finden können. Mit freundlichen Grüßen – Will von Lucky Orange
Beware of the hidden charges. I signed up for the $19 monthly fee which is what my business can afford, that is all i consented too. However it seems that by default they have turned on the 'Keep me tracking' feature which has automatically upgraded me to a much higher plan, without taking any consent from me and without that being clearly written somewhere. This has meant that my original $19 fee is being charged PLUS i have been charged at least $70 - $120 extra each month, on TOP of the $19 fee that I agreed to pay. I don't even understand how it can be legal to overcharge a customer like this but I am incredibly disappointed. The 'Keep me tracking' feature, which is hidden under the billing section so not even obvious, should be turned off, unless a customer specifically consents to extra fees and charges, which I did not. It's a a good app but it has certainly not been worth it for my business to have this huge, unexpected, unauthorised fees charged to me for something I am only lightly using. Would not recommend it for this reason and will be uninstalling as even after I went in once and turned this off to avoid these charges, it was then turned back on (not by me) so the charges kept coming. I was a long time Lucky Orange customer before it was integrated with Shopify and never had these issues and was happy, but since the integration with Shopify this app is now not worth having with all these hidden unauthorised fees. Be warned!
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration caused by these unexpected charges. Our "Keep Me Tracking" setting is an optional feature chosen during setup to ensure data collection and tracking is never cut off when traffic spikes past a plan’s monthly limit. The details and toggle for this feature are visible in the billing dashboard. When you first contacted us in September, our team shared instructions on how to disable this Keep Me Tracking setting and shared steps to get you on a plan that better suited your tracking needs. Because it remained active, and we did not hear a response until over a month later, the account continued to track at the higher level. We have since offered to share part of that expense with you and refund a portion of the charge. Feel free to respond to our most recent email we sent you or reach out to [email protected] if you have any further questions. Regards - Will from Lucky Orange
Great Tool for Understanding Website Visitors! The recordings for each session are incredibly helpful, especially for an online business trying to understand customer behavior.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
The customer service from Lucky Orange is truly out of this world. They worked tirelessly to fix an issue on my account and all for a free plan. Justin and his team worked for days on a glitch in my account. They were able to find a solution that allowed me to easily navigate my account and allow Lucky Orange to display data in the dashboard. They were patient, as I wasn't always able to reply right away, and provided a temporary solution while they worked on fixing my account. I have dealt with customer service on numerous occasions and every interaction has been quite nice. They are patient and insightful, both offering solutions and explaining these solutions.
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
I really like the features of the app.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
The team was really supportive and cooperative when we were integrating the app to the website as due to the update we had some issues. Jordan was super helpful and professional. He was very supportive and gave the perfect solution. I was really thankful. The first month was really good.
These are words we love to hear! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Game changer for my business. I can now see the whole experience of a shopper, and use the insights to improve the experience. I love this tool.
Thank you for your review! Being able to see what visitors do and experience on your Shopify site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Great app. It's interesting to watch how a consumer operates on your website.
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
lots of recordings don't work, they don't record entire sessions, the usability has gotten worse. Rubbish.
Thank you for sharing your feedback. We aim to deliver smooth, reliable session recordings, and we are sorry to hear your experience didn't meet that standard. Because we hadn't received a support request prior to this review—and haven't seen similar reports from other users—we want to make sure we investigate what happened in your specific environment right away. As soon as we saw your feedback, our team reached out directly so we could troubleshoot. While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at [email protected] so we can get to work resolving this immediately. Regards - Will from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
Thank you for leaving us a rating! Don’t hesitate to reach out if you need anything. Cheers - Will from Lucky Orange
Thank you for your feedback! We'd love to learn more about your experience and how we can make it even better. As soon as we saw your feedback, our team reached out directly so we could troubleshoot. We’re happy to jump on a one-on-one walkthrough with a support specialist to help you find maximum value in the platform or troubleshoot any hurdles you might be facing. While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at [email protected] so we can get to work resolving this immediately. Regards - Will from Lucky Orange
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