Lucky Orange Heatmaps & Replay
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Such a great app, really insightful watching the videos of customers experiences and helping me improve the customer journey without the guess work.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
Very inaccurate and unreliable
Thank you for your feedback. We hold our tools to a very high standard of accuracy, and we're sorry to hear your experience didn't reflect that. We want to investigate this immediately, but we need a bit more context. Please reach out to us at [email protected] or reply to our latest email with any examples of the issues you've encountered so our team can get to work fixing this for you. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange
Says free 100 sessions per month, then asks to subscribe to $49 after the trial. Misleading
Thank you for sharing your feedback. We’re sorry for any confusion regarding our trial process. We want to clarify that we do offer a permanent free plan. Our 7-day trial is designed to give you full access to our premium features risk-free. The billing setup during our trial is completely optional; you can decline it and easily switch to our Free plan at any point during or after the trial ends without being charged. You are never charged during the trial period itself. We’d love to make this right. Please check the email we sent on June 4th; we’re happy to reset your trial so you can enjoy the full experience and ensure your account is moved to the free plan afterward. Regards - Will from Lucky Orange
I have had troubles with my account. After email contact with Jordan we jumped on a call and it was solved quickly. He also shared useful insights for detailed analytics. Thank you!
Thank you for your review! We’re glad that we were able to resolve your concerns and look forward to seeing how visitor behavior helps you to improve your Shopify store! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
I love this app, excellent
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Jordan from Lucky Orange
Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Nifty tool to gather insights and optimization opportunities. Easy install with native app and Shopify, once data available easy navigation to heatmaps and scroll maps.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Scroll Maps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
weird app, the app never loads, coudn't access it, page white, on shopify customer events says it's tracking events, never configured anything
This app surpassed my expectations, it did what it needed to and got a lot of feedback on what i need to improve on my store 10/10
Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Great app to discover what works and doesn't on the site. Very useful in particular to see what elements are most engaged with on landing pages so we can make informed decisions about repositioning key features.
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Justin was quick to assist with some user errors I was running into. Him and his team were very responsive and offered screen-sharing for additional trouble-shooting which was quick and helpful. The app has been great and easy to use.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again, and don’t hesitate to reach out if you need anything. Cheers - Justin from Lucky Orange
Thank you for leaving us a rating! Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Great app and even better Support. Jordan was very helpful with a bot issue I was having.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Happy tracking! Cheers - Jordan from Lucky Orange
Very helpful and supportive with using the service.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange
UPDATE: 7 years of loyalty met with a 2,400% hike and technical excuses. I would like to clarify the facts regarding the developer’s response: After being a loyal customer for 7 years, I am deeply disappointed by how this transition was handled. A move from a $10 plan to a $249 plan—a 2,400% increase—without explicit consent is not professional practice. In a serious business environment, the standard procedure for discontinuing a legacy plan is to suspend service or limit data until the customer manually selects a new tier, rather than automatically charging a tier 24 times more expensive. Furthermore, the handling of the refund was unacceptable. It took seven emails and multiple explanations of PayPal’s own system before the refund was initiated. The repeated claim that an open dispute "blocked" the refund is factually incorrect according to official documentation; the "Issue Refund" button is specifically designed to resolve and close cases simultaneously. While the refund has now been processed, it only occurred after I threatened a formal Shopify Partner Violation report. After 7 years, the lack of transparency and the attempt to make me waive my buyer protection has resulted in a complete loss of trust. I will not be returning to this service. 24.04.26------------------------------------------------------------------------ I have been a loyal customer for years on a $10/month legacy plan. Without my explicit consent or any manual confirmation, Lucky Orange automatically migrated my account to a $249/month plan. This is a staggering 2,400% price increase! When I contacted support to resolve this unauthorized charge, the experience became even more concerning. They are currently refusing to issue a refund unless I first close my PayPal dispute. They claim the open case "blocks" them from refunding, which is technically false. According to PayPal’s own documentation, issuing a full refund is exactly what resolves and closes a dispute automatically. By asking me to close the case first, they are essentially asking me to waive my buyer protection, as a closed PayPal dispute cannot be reopened. This feels like a predatory tactic to hold my funds hostage. Pros: The software used to be good for the price. Cons: Unethical billing practices, predatory "bait-and-switch" pricing for long-term users, and deceptive support regarding refund procedures. Verdict: Avoid this app if you value transparent billing and ethical business practices. After years of loyalty, I am extremely disappointed by this breach of trust.
Thank you for sharing your feedback. We genuinely never want a price adjustment to feel like a surprise, and we understand that a transition from a legacy plan is a significant change. To ensure our long-term users have time to prepare, we send notifications in advance for any plan changes detailing any updates and inviting questions. Our priority was keeping your data tracking seamless. To prevent any service interruptions, we moved you to the plan that most closely matched your existing allotments. When you reached out, it became clear you were looking for a smaller plan. Our team immediately offered to "right-size" you to a plan that better suited your budget and needs, while offering to credit the difference. Regarding the PayPal dispute, once a formal chargeback is opened, the funds are held by the processor. To avoid the complications of a "double refund" (which can happen if a manual refund and a processor-led reversal collide), we typically have to wait for the arbitration process to conclude. While we suggested closing the dispute to speed up a manual refund on our end, we understand your preference to maintain PayPal’s buyer protection. To resolve this for you as quickly as possible, we have already processed a full refund for the charges in question. We value the time you spent with us. If you’d like to discuss a plan that aligns with your current needs and budget, please reach out to us at [email protected]. We’d love the chance to welcome you back. Regards - Will from Lucky Orange
We have been recommending Lucky Orange to DTC clients for years, and it consistently delivers the kind of behavioral insight that turns a stagnant 1.5% conversion rate into a 2.5%+ one
Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
App is super easy to navigate and analytics are easily understood and valuable. Video footage of customer activity is so helpful in learning behaviors and discovering flaws in your sight. Definitely recommend.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Thank you for taking the time to leave us a rating! Please let us know if you need anything! Cheers - Justin from Lucky Orange
Super helpful staff (Jordan Dudd). Walked me through it and fixed everything seamlessly. And waited around for me to do each step.
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
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