All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 8, 2025

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Oct. 7, 2025

Great and very fast customer support.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Jordan from Lucky Orange

4 / 5 Share

Sept. 29, 2025

Lucky Orange is a great tool — we love the heatmaps and session recordings, super helpful for understanding our customers.

Store

Lando

Using app

About 1 month

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 25, 2025

I’m new to e-commerce and Lucky Orange has been really helpful. The heatmaps and recordings help me understand what is happening on my site and where I need to make improvements.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps and recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 24, 2025

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us a rating! Cheers - Will from Lucky Orange

5 / 5 Share

Sept. 22, 2025

Verry usfull app!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Happy tracking! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 19, 2025

it has a cool feature

Using app

3 days

Total reviews

10

Average rating

4.2

Developer Reply

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Will from Lucky Orange

1 / 5 Share

Sept. 18, 2025

What a crap! I installed it and was constantly told email not valid. Changed email and tried forgot password and it kept looping into the login page with no way out. I deleted the app, but now I'm worried they start charging me after the free period. So I'm saying this loud now: PLEASE CANCEL MY PURCHASE and work on your lousy logon and Shopify integration page.

Using app

4 days

Total reviews

11

Average rating

2.1

5 / 5 Share

Sept. 15, 2025

Love the software so far as i believe it will help improve our conversion rates

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Sept. 9, 2025

Jordan is a gent. Great App.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

1 / 5 Share

Sept. 2, 2025

It's buggy AF, logs me out and doesn't let me log in back again (dont recognize pswd) so i reset psw and nothing... open a new account with new email and it works until it logs me out, then the whole process repeats... i already used 4 emails

Using app

14 days

Total reviews

10

Average rating

3.4

Developer Reply

Thank you for sharing your feedback. We understand your frustration regarding the issues you've experienced. We’ve investigated the matter and can see that data is currently flowing into one of the accounts you set up. Our records indicate that visitor data, session recordings, and heatmaps are all active and functioning within this account. We can also see that you've created a new account every time you've hit the limit of tracked sessions.. This not only causes technical issues with Shopify and is likely the source of your login issues, but it is also against our Lucky Orange terms of service. While we believe this is what is causing the issue, when you respond to the emails we have sent or message us directly at [email protected], we can further troubleshoot this with you and make sure we find the right plan and set up for you moving forward. Regards - Bradley from Lucky Orange

4 / 5 Share

Sept. 2, 2025

Lucky Orange gives me valuable insights with little work. At a glance each day I can see how many people visited my site, what pages were more visited, and how many people added items to their cart. Love their daily emails that give me this quick rundown and help me find opportunities with my website.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Aug. 29, 2025

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

Using app

About 7 hours

Total reviews

3

Average rating

3.7

Developer Reply

These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 27, 2025

An excellent solution for Shopify stores probably the best tool for detailed data analytics and understanding where potential problems may be.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 25, 2025

Lucky Orange has been a game changer for our store. The visitor session recordings let us watch how customers actually browse, which makes it so much easier to spot friction points and improve conversions.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

5 / 5 Share

Aug. 21, 2025

Still learning it but awesome so far!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. You can always reach out to [email protected] to set up a free walk through of the app! Thanks again, and don’t hesitate to reach out if you need anything. Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 19, 2025

I love the dashboard and the options to see the real customer interaction on my website. Very insightful and I highly recommend it!

Store

Nuude

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

3 / 5 Share

Aug. 15, 2025

Using app

About 23 hours

Total reviews

10

Average rating

4.8

Developer Reply

Thank you for your feedback! We are sorry to see you are having a 3 star experience with LO and would love to connect to help turn your 3 star experience into a better one. Our team is available by email, chat or phone. You can email us at [email protected] with details about any issues you may be facing or chat in to our support from our site. This will help us get to the bottom of things and provide a better experience for you. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Bradley from Lucky Orange

5 / 5 Share

Aug. 13, 2025

Great for analysing customer behaviour via a visual walk through

Store

Arvuzi

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 13, 2025

Very useful, I especially like to follow what the visitors do each seconds

Store

Aster

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange