Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
849
chart
#15
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
57%
-
Less than a year
25%
-
More than a year
9%
Reviews Summary
The reviews for the Lucky Orange Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ease of navigation, valuable analytics, helpful customer support, and insights into customer behavior. Users appreciate features like video footage of customer activity, heatmaps, and session recordings that help them optimize their websites for better user experience and conversion rates. On the other hand, negative reviews mention issues such as unauthorized billing changes, unreliable tracking, limited storage capacity in lower-tier plans, and unsatisfactory customer support experiences. Some users also expressed concerns about the app's pricing structure and technical support responsiveness.
Highlights
Review RSS Feed
All reviews
May 20, 2026
Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.
May 19, 2026
Nifty tool to gather insights and optimization opportunities. Easy install with native app and Shopify, once data available easy navigation to heatmaps and scroll maps.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Scroll Maps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
May 13, 2026
This app surpassed my expectations, it did what it needed to and got a lot of feedback on what i need to improve on my store 10/10
Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
May 13, 2026
Great app to discover what works and doesn't on the site. Very useful in particular to see what elements are most engaged with on landing pages so we can make informed decisions about repositioning key features.
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
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