Lucky Orange Heatmaps & Replay
The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of use, valuable insights, and helpful customer support. Many users highlighted the app's ability to provide detailed analytics on customer behavior, helping them make informed decisions to optimize their websites. The customer service team, particularly individuals like Justin and Jordan, received high praise for their responsiveness and assistance in resolving issues. However, there were a couple of negative reviews that mentioned issues with billing practices and technical support, such as unreliable session recordings and difficulties in obtaining refunds.
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Such a great app, really insightful watching the videos of customers experiences and helping me improve the customer journey without the guess work.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
Very inaccurate and unreliable
Thank you for your feedback. We hold our tools to a very high standard of accuracy, and we're sorry to hear your experience didn't reflect that. We want to investigate this immediately, but we need a bit more context. Please reach out to us at [email protected] or reply to our latest email with any examples of the issues you've encountered so our team can get to work fixing this for you. We look forward to hearing from you and helping resolve this as soon as possible. Regards - Will from Lucky Orange
Says free 100 sessions per month, then asks to subscribe to $49 after the trial. Misleading
Thank you for sharing your feedback. We’re sorry for any confusion regarding our trial process. We want to clarify that we do offer a permanent free plan. Our 7-day trial is designed to give you full access to our premium features risk-free. The billing setup during our trial is completely optional; you can decline it and easily switch to our Free plan at any point during or after the trial ends without being charged. You are never charged during the trial period itself. We’d love to make this right. Please check the email we sent on June 4th; we’re happy to reset your trial so you can enjoy the full experience and ensure your account is moved to the free plan afterward. Regards - Will from Lucky Orange
I have had troubles with my account. After email contact with Jordan we jumped on a call and it was solved quickly. He also shared useful insights for detailed analytics. Thank you!
Thank you for your review! We’re glad that we were able to resolve your concerns and look forward to seeing how visitor behavior helps you to improve your Shopify store! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
I love this app, excellent
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Jordan from Lucky Orange
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