Lucky Orange Heatmaps & Replay
Lucky Orange is a highly praised Shopify app that provides valuable insights into customer behavior on e-commerce websites. Users appreciate the ability to watch real session recordings, identify drop-off points, and improve conversion rates. The app is commended for its ease of use, helpful customer support, and the detailed analytics it offers. However, there are some negative reviews mentioning issues with billing transparency, unreliable tracking, and limited free plan features. Overall, Lucky Orange is seen as a powerful tool for optimizing online stores and understanding customer interactions.
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worked with jordan. he was great. very useful information provided to assess the changes you need to make on your site. why customers are dropping off, etc.
Thanks for taking the time to leave us a review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Lucky Orange works as they promise. It is a very useful tool, mainly if you are new in e-commerce.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Will from Lucky Orange
i have not activated and paid subscriptions on your app and removed it from my shopify store please remove the charges alert i am getting.
Thank you for sharing your feedback. We’re sorry for any confusion surrounding your trial and billing. To clarify, our 7-day trial is completely risk-free, and the post-trial billing setup is entirely optional. Users can decline it or switch to our Free plan at any point without being charged. In this case, our system shows the optional billing was accepted during installation, though we see your account setup wasn't fully completed. We always want to ensure our customers only pay for value they actually receive. We have been trying to connect with you over the last few weeks to offer a full refund but have not received a response yet. Please feel free to reply to our last email so we can make this right. Regards - Will from Lucky Orange
Lucky Orange is great for shopify stores. What sets it apart is the ability to watch real session recordings on your checkout page, so you can see exactly where customers drop off is and to improve your conversion rate.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Such a great app, really insightful watching the videos of customers experiences and helping me improve the customer journey without the guess work.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
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