Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,425
chart
#14
All reviews
Rating Breakdown
Dec. 26, 2024
The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.
Dec. 22, 2024
This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.
Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Dec. 22, 2024
Perfect.
These are words we love to hear! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out if my team or I can assist you in any way. Cheers - Emilia from Lucky Orange
Dec. 22, 2024
App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way. Cheers - Emilia from Lucky Orange
Dec. 22, 2024
Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.
Das sind Worte, die wir gerne hören! Nichts fühlt sich besser an, als Wege zu finden, die das Kundenerlebnis besser denn je machen. Wir sind immer hier, falls Sie etwas benötigen! Viele Grüße – Emilia von Lucky Orange
Dec. 20, 2024
Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)
Hello! Thank you for leaving us a review. We're thrilled to hear you had such a fantastic first experience! Analyzing visitor behavior to find ways to improve your Shopify store is invaluable for growing your business. As you continue to use Lucky Orange, please don’t hesitate to reach out if you need any assistance. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Dec. 19, 2024
werkt goed jammer dat ze geen basic hebben gratis .
Bedankt voor uw beoordeling! We zijn blij dat u het leuk vindt om Lucky Orange te gebruiken. Wanneer u een kans krijgt, antwoord dan alstublieft op de laatste e-mail van ons team waarin u naar uw beoordeling verwijst. We zijn benieuwd naar uw feedback over het aanbieden van een gratis plan met meer basisfuncties. We kijken ernaar uit u binnenkort te horen en nogmaals bedankt voor uw beoordeling! Groetjes - Jordan van Lucky Orange
Dec. 18, 2024
I’m new to Lucky Orange, but I’m already impressed with the app’s ability to provide valuable insights into customer behavior on our website. It’s been incredibly helpful in understanding how visitors interact with our site and where we can improve the user experience. The onboarding call was particularly useful—it did a great job of familiarizing me with the features and how to make the most of them. Overall, I’m excited to continue using Lucky Orange and see how it can help optimize our website's performance.
Thanks for your review, and welcome to Lucky Orange! We love to impress our users, and I’m glad we were able to accomplish this goal. Our free onboarding call is a great way to get to know our 20+ features and get answers to your questions. As you dive deeper into Lucky Orange, please don’t hesitate to let us know if you need anything! We can’t wait to see how getting a front-row seat to what people are doing on your website through heatmaps, session recordings, and more will help you grow your business and improve your website. Thanks again for your review, and we’re just an email away. Cheers - Justin from Lucky Orange
Dec. 18, 2024
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.
Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Really nice and good for optimizing CRO
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange
Dec. 14, 2024
I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.
We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange
Dec. 13, 2024
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Dec. 12, 2024
Fantastic app that is super helpful for providing insights on how customers engage with our website.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 11, 2024
The App helps me improve my Store so that my customers can have a better shopping experience.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking! Cheers - Jordan from Lucky Orange
Dec. 10, 2024
This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.
Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything! Cheers - Emilia from Lucky Orange
Dec. 8, 2024
Great app to use to point out potential problems on your site. Great experience
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Emilia from Lucky Orange
Dec. 8, 2024
Like and good app
Thanks for leaving us a review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and we’re here if you have any questions. Happy tracking! Cheers - Emilia from Lucky Orange