ZEN8 - Swim Trainer review for Lucky Orange Heatmaps & Replay
March 22, 2023
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck. When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for. Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received. As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation. We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues. I look forward to connecting soon, Bradley from Lucky Orange
