BossMonsta review for Lucky Orange Heatmaps & Replay
Sept. 2, 2024
BEWARE. Don't hit your limit, any data on your account is inaccessible (including history) making the app useless. Reached out to customer service and was ignored. There's a no refund policy, so once the transaction goes through, your money is gone. Since I hit the limit in a day (not realizing anything and everything is counted towards the sessions), I have literally a day each month to see my data and then it's gone. Trapped for a year in this scenario. The bad experience does not incentivize me to upgrade, as I don't want to give them anymore of my money. It's not worth it.
We recognize your frustration. Until this review was posted, we didn’t have any record of any communication from you. However, our team is ready to assist you. Please send an email to [email protected] so that we can assist you in addressing your concerns and helping you find a plan that best fits your Shopify store's traffic and budget needs. We look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange
