Calovia review for Lucky Orange Heatmaps & Replay

We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings. Additionally, your refund has been issued, and we appreciate your patience. If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon. Regards - Kelsey from Lucky Orange