Rugged Beard Co review for Lucky Orange Heatmaps & Replay
Nov. 20, 2025
DO NOT INSTALL THIS APP - Shocking technical support!!!! They'll Leave you hanging for few days whilst continuing the billing cycle. App is decent but many times it doesn't capture the session and fails to record key moments. They'll just send an email saying "please uninstall then install again" Theyll reply in 24 hours then hope it gets delayed! No immediate support and attention to detail when speaking to their department! A reminder that there are apps with support responses in a few hours!!
We appreciate your feedback and sincerely understand your frustration. We always work to provide the best experience for our customers and never want you to feel delayed or ignored. Our team quickly responded to your initial request. After our initial troubleshooting, we realized that the specific issue required a deeper review from our specialized technical/developer team. While it was not our intention to cause frustration, I understand that the lack of proactive updates during the couple hours it took for our developers to resolve the matter caused a significant inconvenience. We have attempted to contact you via email to discuss your experience as the resolution to this issue is now in place. We would genuinely like the opportunity to earn back your trust. To pick back up our conversation, respond to our most recent email or reach out to us directly at [email protected]. Regards - Will from Lucky Orange
