cawwt review for Lucky Orange Heatmaps & Replay
Sept. 5, 2019
This is the worst app ever. And not because it's useless, no, the idea is insane. Tracking your site visitors? Who wouldn't want that. It's "worst" tag comes from: 1) Terrible, absolutely horrendous support team 2) Buggy interface 3) Spammy emails (even my email provider counted those as spam, that really says a lot) My first experience with Lucky Orange, is that it didn't even load LOL. And support team told me to disable AdBlock, Okay. All the apps that i've tried worked just fine, but your App is so special that it requires me to turn it off. Well fine, doesn't matter (it still sounds fishy af) Then it turns out that i can't even use what i INSTALLED IT FOR. I was lured in by your, i must admit, great video and photo representation of what the app does. But apparently unless you pay 10$ you can't even use it LOL. And that Free Trial is one hell of a ClickBait. Because unlike with other apps where shopify acknowledges you have a free trial and charges 0.00$ to start the Free trial. Well,, about that.... Lucky Orange thinks it's the smartest App on the planet and that people won't even notice that in actually it charges you 10$. Maybe they thought that people just won't notice, as they are used to seeing the 0.00$ Contacted their email support, no response. And you know which support team is a horrendous one? The one that never even replies :D (excluding that one time) after that I didn't even bother sending a next email, i just uninstalled this app and tried to forget it like a horrible dream. But guess what? It just reminded me of it's horrible existence by sending me an email that "My Trial is ending" followed up by "Your trial has ended" the following day. Mind you, the app was only installed for 2 days max as i was waiting for their customer support to get some conscience and reply. So, if you know everytime you uninstall an app, the trial PAUSES. But somehow Lucky Orange managed to bypass that. To sum the review app, i never manged to use the app in the end, so if you do manage to, ask yourself this. Do you really trust an app that uses some shady practices? Instead of behaving just like any other app and app maker that designed them. What else is Lucky Orange doing without us knowing? Well, i won't be that guinea pig, testing it out.
We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology and offering the highest level of support to our customers and deeply regret any delay in response on our part. We have seen in some instances where ad blockers do block app services such as Lucky Orange inadvertently. Because of this we encourage you to whitelist Lucky Orange as an approved application to ensure you can view your data within Lucky Orange. As it relates to our free trial period, we apologize for the confusion you may have experienced. The goal of our free trial is to allow you complete access to all Lucky Orange offerings at no cost for seven days. We do not require a credit card when you sign up to avoid any misunderstanding around billing should you choose not to move forward with a paid plan after the seven-day trial period. Lucky Orange is fully committed to the transparency of our company policies and practices, what data we collect, how it is used and for what purpose. To try and address concerns you may have about our company policies and practices, included below are links to our Privacy Policy, Data Privacy Management Tool and our Security Overview. The Data Privacy Management Tool will allow you to opt out of any further tracking while showing and giving you the ability to delete all session data, conversation history and survey responses have been collected. - https://www.luckyorange.com/privacy.php - https://help.luckyorange.com/category/94-privacy-and-security - https://privacy.luckyorange.com/ Again, we truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at [email protected] or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST. Cheers- Danny from Lucky Orange