GMERCH review for Lucky Orange Heatmaps & Replay

We’re very sorry for your experience. We strive to provide exceptional service and technology to all of our customers. Our eagerness to ensure you’re getting the most out of Lucky Orange might be coming off as too much communication! We send every customer a welcome email to help orient them to Lucky Orange. We also send an email once you’ve placed our tracking code on your store to confirm you’ve done this successfully. While these emails are usually helpful to our customers, we can certainly appreciate not wanting extra communications in an already full inbox. When you requested to be unsubscribed from these emails, we removed your name from our marketing email list. One other feature of Lucky Orange that most customers find very helpful but one that you can choose to turn off in your account are our daily email reports. These reports give you helpful visitor insights like whether your traffic was up or down compared to the day before. Here is a help document explaining more about these reports: https://help.luckyorange.com/article/169-what-are-email-reports. These are considered transactional emails with important information about your account, but again, you can turn these off by logging into your account. And yes, we did reach out via another email when we saw your negative review. Your business matters to us. We wanted to help improve your experience, and didn’t want you to think your feedback was being ignored. We hope you allow us the opportunity to chat, whether through email, WhatsApp, or any other preferred communication method. Again, we apologize for this experience and hope to hear from you soon. Cheers - Bradley from Lucky Orange