topnlshop review for Lucky Orange Heatmaps & Replay
April 29, 2021
This app used to be good. Lately the app developer FORCES you to go to there website to register and takes your credit card, then the app does not work. You send support request and you have to do many steps to fix it. Greedy app as they try to get money from you NOT ON SHOPIFY.
We apologize for your experience. We see that you’ve used Lucky Orange on other sites and used our Shopify plugin (available above) for a one-step installation but (likely by accident) didn’t sign up for this Lucky Orange account through Shopify. We recommend Shopify customers install Lucky Orange through our one-click Shopify install instead of signing up through our website since you will have to manually place the code in your website header. You can check out this help document that outlines the manual installation process to add your Lucky Orange tracking code to TopNLShop: https://help.luckyorange.com/article/102-how-to-install-in-shopify. Our team would also be happy to take you through the setup process to help get you back on track with Lucky Orange. We don’t want you to miss out on any visitor behavior or communicating with customers! We have sent you an email to get the conversation started, so all you need to do is reply to that email. Also, seeing that you are headquartered in the Netherlands, we can connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient. We look forward to connecting soon. Cheers - Bradley from Lucky Orange
