pophomefabric review for Lucky Orange Heatmaps & Replay
Oct. 4, 2021
I was happy when I found this app it filled some of my analytics needs but i am uninstalling after trying for a few days. I contacted them regarding the app flashing at the bottom of the visitor page. I sent them a movie of it they said they had no idea and suggested i refresh. Like c'mon if a person has got as far as running a store on shopify they probably understand browser refreshing. Of course i refreshed. duh. I restarted. Also i told them the app was only showing 2/3 of my visitors and wasn't clocking any of my sales. they asked me for proof. Like i was lying about it. Pretty insulting and arrogant. at that point i decided I was not fighting them and I wouldn't be giving them any money either.
Thank you for your feedback. As I mentioned in my email, our developer wasn’t able to replicate your issue and wanted to rule out any other issues by asking you to refresh your page. I’m sorry you felt that we were insulting you in investigating your concern because that was absolutely not our intent. Please accept our apologies if it came across that way. We’d like to talk with you to get more information so we can investigate further the differences you’re seeing with visitor counts since that discrepancy isn’t something that should be happening. I would still like to connect and have a conversation to make things right. We take pride in our customer service, and your case is no exception. I look forward to connecting with you soon. Best Regards - Bradley, Director of Client Services at Lucky Orange
