All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

4 / 5 Share

Sept. 29, 2025

Lucky Orange is a great tool — we love the heatmaps and session recordings, super helpful for understanding our customers.

Store

Lando

Using app

About 1 month

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

4 / 5 Share

Sept. 2, 2025

Lucky Orange gives me valuable insights with little work. At a glance each day I can see how many people visited my site, what pages were more visited, and how many people added items to their cart. Love their daily emails that give me this quick rundown and help me find opportunities with my website.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

4 / 5 Share

Aug. 12, 2025

App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.

Using app

2 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

4 / 5 Share

July 31, 2025

Great insight into your website traffic and customer browsing patterns. The ability to deep dive the data is welcomed. The data presented is however not 100% accurate... for example the daily breakdown / count of source traffic does not add up to "All Visits".

Using app

About 6 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the data not being 100% accurate, please reach out to [email protected] and we can take a look at this for you. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

4 / 5 Share

May 12, 2025

Jordan from Lucky Orange was incredibly helpful in showing us how to maximize features like funnel tracking and heat mapping. These tools have been game changers for understanding user behavior and optimizing our site.

Store

onia

Using app

6 days

Total reviews

6

Average rating

4.7

Developer Reply

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

4 / 5 Share

May 8, 2025

Great

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Justin from Lucky Orange

4 / 5 Share

May 5, 2025

Der Anmeldeprozess ist ne Katastrophe. Gestern noch am Rechner zu Hause angemeldet, heute im Büro komme ich nicht rein. Neues Passwort generiert, no Chance. Ich frage mich, warum die App über eine externe Website läuft und nicht direkt in Shopify? Das nervt.

Using app

About 18 hours

Total reviews

4

Average rating

4.3

Developer Reply

Vielen Dank für Ihre Bewertung! Unser Team hat sich mit Ihnen in Verbindung gesetzt und das Problem scheint derzeit gelöst zu sein. Sollten weiterhin Probleme auftreten, wenden Sie sich bitte an [email protected]. Viel Spaß beim Tracking! Viele Grüße – Justin von Lucky Orange

4 / 5 Share

Jan. 28, 2025

I had my 15-minute on-boarding call with Jordan yesterday and it was very useful. I've only been using the app for a few days and already it has provided me with a lot of info. Jordan enthusiastically pointed out some of the highlights of the app and the many ways to customize the reporting results. I feel better prepared to analyze the data now after our conversation.

Using app

4 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We love talking with our customers about how to best leverage Lucky Orange, and we are glad you found the call beneficial. We are always here to support our customer's success. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange

4 / 5 Share

Jan. 22, 2025

I am still testing the system and waiting on a suitable time to have an onboarding call so that we can better understand feature and benefits, but from what we have seen so far, this is very useful and will add value to our knowledge base making decision making more practical.

Using app

6 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Please respond to the most recent email from out team and we can work with you to coordinate a good time to set up an onboarding call. Thanks again for your review and do not hesitate to reach out with any further questions! Cheers - Emilia from Lucky Orange

4 / 5 Share

Jan. 9, 2025

I've been testing out Lucky Orange with a free trial and I've been really impressed since day one. I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor. And the "rage clicks" feature? Don't know if I'll be able to live without it when my trial runs out. :)

Using app

7 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave us a review! We appreciate your kind words and the thorough review of your experience with Lucky Orange. Google Analytics is an incredible tool, but Lucky Orange puts together the missing pieces of the conversion puzzle by showing you more than just data points. You can see exactly what people are doing on your website and where they show frustration signals, like those rage clicks! Please don't hesitate to reach out if you need anything, and thanks again for your review. Happy tracking! Cheers - Justin from Lucky Orange

4 / 5 Share

Dec. 22, 2024

This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.

Using app

6 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

4 / 5 Share

Dec. 10, 2024

This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.

Using app

Over 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything! Cheers - Emilia from Lucky Orange

4 / 5 Share

Nov. 19, 2024

Store

MISHO

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

We appreciate your rating! We hope this means that visitor behavior has been helpful in identifying ways to improve your sales. Thanks again, and we're here if you need any assistance! Cheers - Bradley from Lucky Orange

4 / 5 Share

Nov. 17, 2024

I see insights of customer behaivors and stats

Store

MERVOR

Using app

6 days

Total reviews

1

Average rating

4.0

Developer Reply

Those are words we love to hear! Nothing feels better than discovering ways to enhance your customer experience. We’re always here if you need anything! Cheers - Emilia from Lucky Orange

4 / 5 Share

Oct. 15, 2024

Overall works really well, sometime the captured video shows up a little strange, but not that major

Using app

6 days

Total reviews

7

Average rating

4.7

Developer Reply

Thanks for leaving us a review! Accessing what your clients do on your website is so rewarding! Regarding the session recording appearing a bit strange, could you please respond to my last email with more information? We want to investigate your issue and find a resolution if possible. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange

4 / 5 Share

Oct. 9, 2024

at first glance Lucky Orange looks good - looking forward to exploring the program in detail!

Using app

9 days

Total reviews

2

Average rating

4.5

Developer Reply

These are words we love to hear! We can't wait to see how you use visitor behavior to grow your website and business. If you need anything, please don't hesitate to reach out to our team at [email protected]. We are here to support you and are happy to help if you need anything! Happy tracking! Cheers - Jordan from Lucky Orange

4 / 5 Share

Oct. 8, 2024

Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.

Using app

7 days

Total reviews

4

Average rating

2.0

Developer Reply

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Regarding your issues with our session recordings, can you please reach out to us at [email protected]? Our team is ready to investigate and resolve your experience with seeing the recordings stall out occasionally. Thanks for your review, and we look forward to hearing from you soon! Cheers - Justin from Lucky Orange

4 / 5 Share

Oct. 8, 2024

It breaks down the data from traffic into understandable categories and helps me identify where I need to improve

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange

4 / 5 Share

Sept. 17, 2024

Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.

Using app

5 days

Total reviews

2

Average rating

4.5

Developer Reply

We’re thrilled that you’ve been able to gain insight from Lucky Orange visitor behavior. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your website. We also appreciate your feedback regarding an embedded app within Shopify and have passed it along to our product development team. Regarding your comment about Lucky Orange not recording accurately for all visitors, could you please send an email to [email protected] referencing this review? There are several common reasons why some visitors aren’t tracked, including those mentioned in this help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Our team would like to take a look at your experience and find a resolution if needed. We look forward to hearing from you soon and appreciate your review! Cheers - Emilia from Lucky Orange

4 / 5 Share

Sept. 4, 2024

LO is a good way to track visits, however, not all visits record and/or play. The conversion funnels and analytics are helpful tools to see where visitors drop off and to check how successful social media campaigns were to drive traffic to our site.

Using app

12 months

Total reviews

2

Average rating

4.5

Developer Reply

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Jordan from Lucky Orange