Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,419
chart
#16
All reviews
Rating Breakdown
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Dec. 20, 2024
Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)
Dec. 19, 2024
werkt goed jammer dat ze geen basic hebben gratis .
Bedankt voor uw beoordeling! We zijn blij dat u het leuk vindt om Lucky Orange te gebruiken. Wanneer u een kans krijgt, antwoord dan alstublieft op de laatste e-mail van ons team waarin u naar uw beoordeling verwijst. We zijn benieuwd naar uw feedback over het aanbieden van een gratis plan met meer basisfuncties. We kijken ernaar uit u binnenkort te horen en nogmaals bedankt voor uw beoordeling! Groetjes - Jordan van Lucky Orange
Dec. 18, 2024
I’m new to Lucky Orange, but I’m already impressed with the app’s ability to provide valuable insights into customer behavior on our website. It’s been incredibly helpful in understanding how visitors interact with our site and where we can improve the user experience. The onboarding call was particularly useful—it did a great job of familiarizing me with the features and how to make the most of them. Overall, I’m excited to continue using Lucky Orange and see how it can help optimize our website's performance.
Thanks for your review, and welcome to Lucky Orange! We love to impress our users, and I’m glad we were able to accomplish this goal. Our free onboarding call is a great way to get to know our 20+ features and get answers to your questions. As you dive deeper into Lucky Orange, please don’t hesitate to let us know if you need anything! We can’t wait to see how getting a front-row seat to what people are doing on your website through heatmaps, session recordings, and more will help you grow your business and improve your website. Thanks again for your review, and we’re just an email away. Cheers - Justin from Lucky Orange
Dec. 18, 2024
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.
Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything! Cheers - Jordan from Lucky Orange
Dec. 16, 2024
Really nice and good for optimizing CRO
There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange
Dec. 14, 2024
I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.
We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange
Dec. 13, 2024
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Dec. 12, 2024
Fantastic app that is super helpful for providing insights on how customers engage with our website.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 11, 2024
The App helps me improve my Store so that my customers can have a better shopping experience.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking! Cheers - Jordan from Lucky Orange
Dec. 9, 2024
A good app that gives you good insights.
We love to hear that having a front-row seat to your customers’ online interactions has been just what you needed to grow your business. Thank you for this five-star review! We’re always here if you need anything from our team. Cheers - Jordan from Lucky Orange
Dec. 8, 2024
Great app to use to point out potential problems on your site. Great experience
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Emilia from Lucky Orange
Dec. 8, 2024
Like and good app
Thanks for leaving us a review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and we’re here if you have any questions. Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 5, 2024
I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get. I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW! Btw, it also has a live chat functionality!
Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Dec. 5, 2024
Must have. It really helps to track what customers really care about
Must-have’ is a phrase we love to hear from our users! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and we're here to support you if you need anything! Cheers - Emilia from Lucky Orange
Dec. 4, 2024
I would hands down recommend the Lucky Orange app. Why? Three reasons. 1) Stop the guesswork. You know where your users are browsing. Visuals bring the data alive. A potent combination when your trying to understand the weak points on your site. 2/ The dashboard is so user friendly that my daughter, with a little over six years of life experience could find her way around it. Don't know why your users are angry - one click on the discovery tab and you've got the answer. Simple. 3/ Customer service team are real humans - kind, polite (but not cheesy) they answer your question quickly - panicking about those gaps between user actions - drop them a message and they will answer. 4/ Lucky Orange - the name alone and icon is something else. Talk about elite branding. On a serious note - genuinely think this software has helped me find out key info about my site. In a world full of data, you can get lost but luckily there's one orange giving your website the vitamin C it needs ️. If anyone wants to check if I'm legit about this drop me an email and I will jump on a call to shout about them.
Wow! Thank you for taking the time to leave us such a thorough review! You’ve hit on so many key points, and we love that getting a front-row seat has brought you the insights you need to improve your website and grow your business. You shouldn’t need a PhD in data analytics to optimize your visitor experience, as your junior analyst— we mean your daughter—has so clearly demonstrated. Guesswork always leads to dead ends and false assumptions, but Lucky Orange insights make it simple to see. And yes, we’re truly a 100% human-based team that’s available for all users, regardless of trial or plan tier—no bots here! Thanks again for your review and for sharing the Lucky Orange love! If you need anything, please don’t hesitate to let us know! Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 3, 2024
Emilia from LO, helped us to identify a better approach towards learning from our customers
We're always happy to help our users get the most out of Lucky Orange, and we're glad we could show you new ways to understand how people really use your website. Thanks for leaving us a review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
Dec. 3, 2024
Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app! 5 Stars!
We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Dec. 3, 2024
I am still testing the app but so far it seems great, super intintuative with great features for gather important data that would be difficult to gather otherwise. The team is very helpful as well :)
Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. As you continue to dive into Lucky Orange, please let us know if we can help in any way! Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 2, 2024
A must have app, with excellent customer support and help available
Thanks for leaving us a review! We love when our users describe Lucky Orange as a "must-have app!" Nothing feels better than finding ways to enhance your customer experience. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange