All reviews

Rating Breakdown

  • 5
    85% (711 ratings)
  • 4
    6% (50 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (37 ratings)

Reviews with Text

  • 98% (797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 2, 2025

Easy to use with great insight of customer CX.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and kind words! Understanding the pain points your customers are experiencing and being able to address them quickly is invaluable. Nothing feels better than finding ways to improve your customer experience. Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Jan. 2, 2025

Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review and your kind words! I love talking to customers like you to introduce our 20+ tools and answer any questions you may have. The more you learn about your visitors and their experiences, the better you'll be able to make data-driven updates that lead to measurable success. Thanks again for your review, and we’re here if you need anything else! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 24, 2024

Great to see what customers are doing on the website

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and for your business over the last year! Please let us know if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 22, 2024

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 22, 2024

Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.

Store

Schtill

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Das sind Worte, die wir gerne hören! Nichts fühlt sich besser an, als Wege zu finden, die das Kundenerlebnis besser denn je machen. Wir sind immer hier, falls Sie etwas benötigen! Viele Grüße – Emilia von Lucky Orange

5 / 5 Share

Dec. 20, 2024

Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thank you for leaving us a review. We're thrilled to hear you had such a fantastic first experience! Analyzing visitor behavior to find ways to improve your Shopify store is invaluable for growing your business. As you continue to use Lucky Orange, please don’t hesitate to reach out if you need any assistance. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 18, 2024

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

Using app

11 days

Total reviews

7

Average rating

5.0

Developer Reply

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 16, 2024

Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 16, 2024

Really nice and good for optimizing CRO

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from becoming customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for your review, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 14, 2024

I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment. Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.

Using app

6 days

Total reviews

6

Average rating

5.0

Developer Reply

We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 13, 2024

This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

Dec. 12, 2024

Fantastic app that is super helpful for providing insights on how customers engage with our website.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 11, 2024

The App helps me improve my Store so that my customers can have a better shopping experience.

Store

Muuok

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking! Cheers - Jordan from Lucky Orange

5 / 5 Share

Dec. 5, 2024

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get. I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW! Btw, it also has a live chat functionality!

Using app

5 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 3, 2024

Emilia from LO, helped us to identify a better approach towards learning from our customers

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

We're always happy to help our users get the most out of Lucky Orange, and we're glad we could show you new ways to understand how people really use your website. Thanks for leaving us a review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 3, 2024

I am still testing the app but so far it seems great, super intintuative with great features for gather important data that would be difficult to gather otherwise. The team is very helpful as well :)

Using app

7 months

Total reviews

12

Average rating

5.0

Developer Reply

Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. As you continue to dive into Lucky Orange, please let us know if we can help in any way! Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 2, 2024

A must have app, with excellent customer support and help available

Store

MILORA

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We love when our users describe Lucky Orange as a "must-have app!" Nothing feels better than finding ways to enhance your customer experience. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 2, 2024

It is the perfect app to see how customers visit your website. This was really helpful for me to understand where do my customers click and to increase conversions on my website.

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

When you need to see what people really did and experienced on your website, you shouldn't settle for anything less than perfect. We love that you've been able to eliminate guesswork and identify where your visitors are facing pain points. Thanks for leaving us a review! Our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange

5 / 5 Share

Dec. 1, 2024

Super intuitive great app!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We love to hear that you've found Lucky Orange to be not just intuitive but SUPER intuitive! We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience or background. We're here if you need anything else! Cheers - Emilia from Lucky Orange

5 / 5 Share

Nov. 27, 2024

Un'app che tutti i venditori dovrebbero avere, sono rimasta molto colpita, mi permette di capire come si muovono i miei clienti grazie ai video registrati, mi da una visione del mio sito e mi permette di capire cosa funziona e cosa no. E solo nel periodo di prova sono riuscita a fare molti miglioramenti. Mi piaciono anche le notifiche sonore che segnalano eventi decisi da me (esempio quando qualcuno entra sul sito). Consigliatissima.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Grazie per la tua recensione e per le gentili parole! Vedere esattamente cosa fanno e come si trovano i tuoi visitatori e clienti sul tuo sito web tramite Lucky Orange può fare una differenza significativa nel migliorare il tuo sito e far crescere la tua attività. Invece di fare esperienza con i dati analitici, puoi vedere realmente cosa ha fatto qualcuno nel tuo negozio. Anche a noi piacciono le notifiche sonore! :-) Grazie ancora per la tua recensione e raccomandazione, e non esitare a contattarci se hai bisogno di qualcosa! Saluti - Justin da Lucky Orange