All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 25, 2024

We left a year ago for a different service and have found the application to be one of the best we have used. Good to be back and support is excellent.

Using app

About 2 years

Total reviews

6

Average rating

4.5

Developer Reply

Thank you for sharing the Lucky Orange love and welcome back! Did you get a chance to try our new Discovery feature? We designed it to help merchants like you find the questions you want answered, such as what frustrated people really do on your website. Thanks again, and if you need anything, please don't hesitate to reach out. Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 25, 2024

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a rating! We're thrilled that we earned your five stars and hope this means you've been able to use visitor behavior to grow your website. We're here if you need anything! Cheers - Kelsey from Lucky Orange

5 / 5 Share

Sept. 23, 2024

Very user friendly and easy to read the data

Store

Momomi

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! We are always here if you need anything from our team. Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 18, 2024

Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. We're always here to support our users and are happy that we could resolve your issue so quickly. Thank you again for sharing the Lucky Orange love, and we’re just one email away! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 17, 2024

ottima, molto interessante !!!!

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Grazie per la tua recensione. Avere quell'esperienza in prima fila per vedere come i tuoi clienti usano il tuo sito web fa tutta la differenza per far crescere il tuo business. Ti auguriamo un successo continuo e non esitare a contattarci se possiamo aiutarti in qualche modo! Saluti - Emilia da Lucky Orange

5 / 5 Share

Sept. 17, 2024

Ja ik zou deze app zeker aanbevelen, het geeft je goede inzichten waar verbeteringen mogelijk zijn

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Bedankt dat je de liefde voor Lucky Orange deelt! We vinden het geweldig om te horen dat je een front-row seat hebt gekregen voor de online interacties van je klanten, wat precies is wat je nodig had om je bedrijf te laten groeien. Bedankt voor je recensie! We staan altijd klaar als je iets van ons team nodig hebt. Groeten - Jordan van Lucky Orange

5 / 5 Share

Sept. 17, 2024

So far so good! It is extremely interesting to see how customers interact with our store.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 17, 2024

Facile e intuitiva da usare, ti aiuta a capire come migliorare la struttura del sito web, consigliata assolutamente.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Grazie mille per questa recensione entusiastica! Non c'è davvero niente di meglio che vedere esattamente cosa stanno vivendo le persone per aiutarti a fare miglioramenti che favoriscano più vendite e clienti più soddisfatti. Grazie ancora per la tua recensione e non esitare a contattarci se hai bisogno di qualcosa. Saluti - Emilia di Lucky Orange

5 / 5 Share

Sept. 16, 2024

Very good app, works smooth, and customer support is great!

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 15, 2024

The team is super helpful. The software is pretty amazing. Worth it, for sure!

Using app

6 days

Total reviews

27

Average rating

4.9

Developer Reply

Thanks for your review! We're thrilled to be able to impress you with our customer service and app. "Pretty amazing" is a phase we love to see our customers use when describing Lucky Orange. Thanks again for your review, and we're here if you need anything. Happy tracking! Cheers - Justin from Lucky Orange

5 / 5 Share

Sept. 13, 2024

Emilia was very helpful and informative. She took the time to help and explain to me the items I had had questions about and she continues to be helpful and provides excellent customer service and support.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for leaving us a review! We’re thrilled you enjoy our customer support and technology. Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Thanks for sharing the Lucky Orange love! We’re always here should you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 13, 2024

great features! and almost zero setup

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear that you've enjoyed using Lucky Orange! We love that we’ve been able to impress you with an easy installation and insight. Thank you for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 10, 2024

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your rating and are thrilled that we earned your five stars. If you need anything, our team is just one email away. Cheers - Justin from Lucky Orange

5 / 5 Share

Nov. 17, 2025

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop. Support is, also, excellent. Every time I needed some answers or help, they are there to answer them quickly and effectively. So, I must say that I cannot recommend this app highly enough ! UPDATE: Once again, stellar support today. Thank you, Justin!

Using app

Almost 9 years

Total reviews

11

Average rating

4.9

Developer Reply

Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thank you for your review and recommendation, and you know we're here to help if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 9, 2024

We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As our founders have always believed, you shouldn't need a PhD in Analytics to optimize your website, and we designed Lucky Orange to be easy to use regardless of your background and previous experience. Thanks again for your review, and we're always here if you need anything from our team. Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 7, 2024

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más. Saludos - Emilia de Lucky Orange

5 / 5 Share

Sept. 6, 2024

Lucky Orange hilft definitiv, das Nutzerverhalten zu verstehen und den Onlineshop basierend darauf zu optimieren. Das Dashboard ist übersichtlich. Einzig die begrenzte Anzahl der getrackten Sitzungen pro Monat finde ich ein bisschen ärgerlich.

Using app

28 days

Total reviews

8

Average rating

4.6

Developer Reply

Es klingt, als hättest du direkt in die Einblicke eintauchen können und Wege gefunden, deine Website zu verbessern. Ich würde gerne hören, wie der direkte Blick auf das Verhalten und die Erfahrungen der Kunden einen so großen Unterschied für deinen Shop machen kann. Bezüglich der begrenzten Anzahl an Sitzungen würden wir uns freuen, uns zu verbinden, um einen Plan zu finden, der sowohl zu deinem Budget als auch zu deinen Verkehrsbedürfnissen passt. Bitte antworte auf die letzte E-Mail unseres Teams, um das Gespräch zu beginnen. Vielen Dank für die Bewertung, und zögere nicht, dich zu melden, falls ich oder mein Team dir irgendwie behilflich sein können. Viele Grüße - Jordan von Lucky Orange

5 / 5 Share

Sept. 5, 2024

Helpful and informative app

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 5, 2024

Lucky Orange is by far one of the greatest apps I have used for my business. It has helped me recognize vulnerabilities in my conversion optimization to increase sales overall. I feel few apps on Shopify are worth the money, but Lucky Orange is by far the best. If you're sales are suffering and you don't know why, Lucky Orange will tell you. The recordings are amazing and do not slow your store down. 10/10 recommend for any e-commerce business.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. It's an honor to be called "the best!" Thank you for the review and 10/10 recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

5 / 5 Share

Sept. 2, 2024

BEWARE. Don't hit your limit, any data on your account is inaccessible (including history) making the app useless. Reached out to customer service and was ignored. There's a no refund policy, so once the transaction goes through, your money is gone. Since I hit the limit in a day (not realizing anything and everything is counted towards the sessions), I have literally a day each month to see my data and then it's gone. Trapped for a year in this scenario. The bad experience does not incentivize me to upgrade, as I don't want to give them anymore of my money. It's not worth it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We recognize your frustration. Until this review was posted, we didn’t have any record of any communication from you. However, our team is ready to assist you. Please send an email to [email protected] so that we can assist you in addressing your concerns and helping you find a plan that best fits your Shopify store's traffic and budget needs. We look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange