All reviews

Rating Breakdown

  • 5
    85% (711 ratings)
  • 4
    6% (50 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (37 ratings)

Reviews with Text

  • 98% (797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 9, 2024

We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As our founders have always believed, you shouldn't need a PhD in Analytics to optimize your website, and we designed Lucky Orange to be easy to use regardless of your background and previous experience. Thanks again for your review, and we're always here if you need anything from our team. Cheers - Emilia from Lucky Orange

5 / 5 Share

Sept. 7, 2024

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más. Saludos - Emilia de Lucky Orange

5 / 5 Share

Sept. 6, 2024

Lucky Orange hilft definitiv, das Nutzerverhalten zu verstehen und den Onlineshop basierend darauf zu optimieren. Das Dashboard ist übersichtlich. Einzig die begrenzte Anzahl der getrackten Sitzungen pro Monat finde ich ein bisschen ärgerlich.

Using app

28 days

Total reviews

8

Average rating

4.6

Developer Reply

Es klingt, als hättest du direkt in die Einblicke eintauchen können und Wege gefunden, deine Website zu verbessern. Ich würde gerne hören, wie der direkte Blick auf das Verhalten und die Erfahrungen der Kunden einen so großen Unterschied für deinen Shop machen kann. Bezüglich der begrenzten Anzahl an Sitzungen würden wir uns freuen, uns zu verbinden, um einen Plan zu finden, der sowohl zu deinem Budget als auch zu deinen Verkehrsbedürfnissen passt. Bitte antworte auf die letzte E-Mail unseres Teams, um das Gespräch zu beginnen. Vielen Dank für die Bewertung, und zögere nicht, dich zu melden, falls ich oder mein Team dir irgendwie behilflich sein können. Viele Grüße - Jordan von Lucky Orange

5 / 5 Share

Sept. 5, 2024

Helpful and informative app

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Sept. 5, 2024

Lucky Orange is by far one of the greatest apps I have used for my business. It has helped me recognize vulnerabilities in my conversion optimization to increase sales overall. I feel few apps on Shopify are worth the money, but Lucky Orange is by far the best. If you're sales are suffering and you don't know why, Lucky Orange will tell you. The recordings are amazing and do not slow your store down. 10/10 recommend for any e-commerce business.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. It's an honor to be called "the best!" Thank you for the review and 10/10 recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

5 / 5 Share

Sept. 2, 2024

BEWARE. Don't hit your limit, any data on your account is inaccessible (including history) making the app useless. Reached out to customer service and was ignored. There's a no refund policy, so once the transaction goes through, your money is gone. Since I hit the limit in a day (not realizing anything and everything is counted towards the sessions), I have literally a day each month to see my data and then it's gone. Trapped for a year in this scenario. The bad experience does not incentivize me to upgrade, as I don't want to give them anymore of my money. It's not worth it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We recognize your frustration. Until this review was posted, we didn’t have any record of any communication from you. However, our team is ready to assist you. Please send an email to [email protected] so that we can assist you in addressing your concerns and helping you find a plan that best fits your Shopify store's traffic and budget needs. We look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange

5 / 5 Share

Aug. 28, 2024

This is one of the best on site analytics tools I've come across. Tons of useful features that you'd usually have to download multiple tools to get from, plus super user friendly interface. It is the must have analytics tool for Shopify store owners!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review! We strive to make sure all of our users describe Lucky Orange as 'one of the best' and 'must-have.' It's the best part of our day getting to work with great businesses like yours. And you're right - Lucky Orange is like a Swiss Army Knife. Our 20+ features are available on all plans! Thanks again for your review, and don't hesitate to reach out if we can be of assistance in any way. Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 28, 2024

Nützliches Tool, sehr übersichtlich und sehr funktionell. Man hat alles auf einen Blick was die Besucher auf deinem Webshop genau machen. Dadurch gewinnt man wertvolle Informationen über das Kundenverhalten und kann dann seinen Shop entsprechend optimieren. Genial!

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen! Es gibt nichts Vergleichbares, als genau zu sehen, was mehr Besucher daran hindert, zu Kunden zu werden. Anstatt blind zu versuchen, Ihre Website zu verbessern, können Sie das Problem isolieren und beheben. Nochmals vielen Dank für Ihre Bewertung, und zögern Sie nicht, sich zu melden, wenn Sie etwas benötigen! Viele Grüße - Justin von Lucky Orange

5 / 5 Share

Aug. 27, 2024

This app is great for in depth information that is crucial for the growth of my webshop. Customer service is also on point, even a boarding call is available to get you started off on the right track. Thanks guys!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking! Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 27, 2024

I love the features of this app. It gives me a richer understanding the user experience that I can't get looking at my Google Ads data. And the customer service is AMAZING!

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 26, 2024

I highly recommend Lucky Orange. After I installed, I immediately saw the customer drop of areas on my site and we are able to identify the issues. Lucky Orange has great tools to analyze the customer journey and showing us how to improve our conversion. There customer service is great and our onboarding call was super helpful and educating! Highly recommend!

Using app

About 18 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. It's always amazing when you can see exactly where and why people left your site before converting. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 24, 2024

Very good

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it before it costs more conversions. Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange

5 / 5 Share

Aug. 22, 2024

Using app

2 days

Total reviews

3

Average rating

4.3

Developer Reply

We're thrilled to earn your five-star rating! Thanks for leaving us this rating, and we hope it means visitor behavior is bringing you all of the insights you need to find ways to enhance your Shopify store like never before.. If you need anything, we're here to help! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 21, 2024

Works perfectly, essential in your store to track and see sessions for improving data collecting, best app of this kind for sure, analysis tools are just awesome like heatmaps ecc... totally worth the money.

Store

Flowers

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Our team is always here if you need anything. Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 20, 2024

Emilia was really helpful and explained every aspect of this app. It gives in depth analysis about traffic.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

I'm glad you found our 15-minute call so helpful! Our onboarding is all about you, our users! When you can learn how to use our 20+ features and ask the questions you need answered, you get to insights faster than ever. We appreciate your review, and we can't wait to see how you use visitor behavior to grow your business. Let us know if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 19, 2024

Not started using this properly yet, but after an onboarding call with Emilia I am excited to get started.... Hopefully Lucky orange will help me get to the bottom of my conversion challenges.

Using app

5 months

Total reviews

6

Average rating

4.8

Developer Reply

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our users get as much as they can from Lucky Orange, and our 15-minute app tour is a great way to accomplish it. Plus it’s always great to connect with our customers. We can't wait to hear how visitor behavior helped you spot those conversion barriers. Thank you for your review, and don’t hesitate to reach out if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 15, 2024

Easy to install and set up and gave me some unique takeaways based on what users are doing on my site. A must-have for all websites.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and please let us know if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 15, 2024

Thank you for the smooth and easy onboarding. I had an onboarding call with Emilia, who answered my questions and helped explain the app's functionality. Thank you for providing a great app. So far, so good.

Store

Elevate

Using app

About 5 hours

Total reviews

16

Average rating

5.0

Developer Reply

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 14, 2024

Been really impressed with them and it's been a game-changer for our website. I love how I can see exactly how visitors interact with our pages every day and it's helped us spot little issues we never noticed before, and fixing them has boosted our conversions.The customer support team deserves a shout-out too - they're always quick to respond and super helpful. It's been worth every penny for us.

Store

MIZIZI

Using app

8 months

Total reviews

8

Average rating

4.6

Developer Reply

"Game-changer” is a phrase we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Also, thanks for the kind shout-out to our support team. We love to support our users and strive to provide superior service. Thank you for your review, and don't hesitate to reach out if you need anything else. As we always say, we're just an email away! Cheers - Emilia from Lucky Orange

5 / 5 Share

Aug. 14, 2024

Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!

Using app

14 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for taking the time to leave us a review! Always here if you need anything from our team. Cheers - Jordan from Lucky Orange