Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
793
chart
#18
All reviews
Review RSS Feed
July 3, 2024
I have a great experience using the app but I think I still need more time do fully decide.
Thank you for your review! When you get that front row look at what your visitors do on your website, you eliminate any guessing or assumptions. We would be happy to give you a free tour of our app and show you the ins and outs of our 20+ features. Simply reply to my last email, and I'll make sure we find the time in your schedule to connect. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
July 2, 2024
Great customer service. Invaluable data gathered that will help take my business to the next level.
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Jordan from Lucky Orange
July 2, 2024
Always a pleasure to work with these guys! Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.
The pleasure is all ours! We love answering any questions our users may have, and we're always here to support them. It's great to hear that getting the front row seat to watch visitors interact is giving you the insight you need to optimize your store. Thanks for your review, and we're here if you have any questions! Cheers - Justin from Lucky Orange
July 1, 2024
Lucky orange is great, very easy to use. They are always there to help if needed.
Easy is a word we love to hear! Accessing visitor behavior shouldn't be complicated, and we're thrilled that you've been able to easily access those insights. Thanks for review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
June 30, 2024
The app is excellent but I have not yet experienced it's full potential as I am just starting and there is no real traffic yet on the site. But I would like to continue with it going ahead.
These are words we love to hear! We strive to make all users describe Lucky Orange as "excellent!" As you spend more time in Lucky Orange, we would be happy to give you a free 15-minute tour of Lucky Orange to introduce you to our 20+ features, including our newest feature called Discovery. Simply reply to my last email referencing this review, and you'll be able to find the time that works best for your schedule. Thanks for your review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
June 28, 2024
Very good
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything! Cheers - Justin from Lucky Orange
June 27, 2024
This app is amazing, from the dashboard showing how many users are online to new and returning users. The Visitors tab, which tells you more details about users, how many pages they scrolled, and how much time they spent on your store, also tells you the source from which they came.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else. Cheers - Justin from Lucky Orange
June 25, 2024
Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.
Thanks for leaving us a review! Love that we've been able to impress you with our UI and technology. Analyzing your customer segments is a breeze, and we would be happy to walk you through the process of setting up custom segments to quickly track your first time customers, returning customers, frustrated customers, etc. Please send an email to [email protected] referencing this review to connect. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange
June 20, 2024
We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking! Cheers - Emilia from Lucky Orange
June 19, 2024
This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team
Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature! Cheers - Emilia from Lucky Orange
June 18, 2024
Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!
Thanks for your review! Glad we were able to connect to get your issue resolved. We're always here to support our users' successes! Thanks again for your review, and we're here if you need anything else! Happy tracking! Cheers - Jordan from Lucky Orange
June 18, 2024
Emilia was extremely helpful and gave an excellent overview of different unique features in Lucky Orange that I found to be extremely useful for using into the future. Really excited to continue to use Lucky Orange to better the customer journey!
Thank you for your five-star review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Happy tracking! Cheers - Emilia from Lucky Orange
June 14, 2024
Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!
Those are words we love to hear, Sarah! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
June 13, 2024
Great App and Great Support. Thank you.
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Thanks for your review! We're thrilled to be able to impress you with our technology and customer service. Our team is here to support you and is just an email away. Happy tracking! Cheers - Emilia from Lucky Orange
June 13, 2024
During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!
Wow! It sounds like you were able to dive right into your visitor behavior to find insights that helped you optimize your store. Love that you were able to see which items should be restocked first or prioritized with more visibility. Thank you for sharing the Lucky Orange, and we wish you continued success! If you need anything, please don't hesitate to reach out to our team. Cheers - Emilia from Lucky Orange
June 13, 2024
Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
June 12, 2024
Very helpful!! Walked me through everything I needed help with. Very quick and easy.
I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
June 12, 2024
So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! We're always happy to assist and are just an email away. Cheers - Emilia from Lucky Orange
June 11, 2024
La présentation a été claire et m'a fait découvrir certaines fonctionnalités que j'ignorais.
Merci beaucoup! Santé - Emilia de Lucky Orange
June 11, 2024
After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.
It's an honor to earn the title of "the best!" Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Heatmaps and session recording let you visually see exactly what people do and experience on your website. Thanks for your review, and happy tracking! We're only an email away should you need anything! Cheers - Emilia from Lucky Orange