Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
838
chart
#12
All reviews
Review RSS Feed
Aug. 13, 2024
Lucky Orange has given us some excellent insights on our newly launched US-based site. It was very quick and easy to set up and it immediately helped us to identify an issue with bots exploiting our Google ads. We literally spend hours on Lucky Orange using it to help identify what our customers are interested in and where the pain points are. We love it!
These are words we love to hear and happy that you were able to use Lucky Orange to both spot bots and find ways to make your website better than ever. It's addicting to see how people really click, move and scroll on your store! Have you tried our Discovery tool? It helps you spot pain points even faster by jumping to pre-loaded optimization opportunities, such as who had a frustrating experience on your website. Here's a help document to get you started (https://help-preview.luckyorange.com/article/525-how-to-use-optimization-opportunities-with-discovery) or feel free to reach out to [email protected] if you need any help. Thanks again for your review, and happy tracking! Cheers - Justin from Lucky Orange
Aug. 13, 2024
Emilia was super helpful in guiding us on which package would be right for our brand and was super helpful in the app installation process!
Thanks for the review! I know I speak for the entire team here at Lucky Orange when I say that we love to help out users, whether it's giving them a tour of our app, helping them find the plan that fits their needs, or answering any questions they have. Thanks again for your review, and don't hesitate to reach out if you need any other assistance! Cheers - Emilia from Lucky Orange
Aug. 9, 2024
Amazing tool!
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Justin from Lucky Orange
Aug. 7, 2024
Amazing & Must Have app for all stores!!
Thank you for such kind words! These are words we love to hear. We want all of our users to say things like "amazing" and "must-have app" after using Lucky Orange. Thanks again for your review, and our team is here to support you if you need anything. Cheers - Emilia from Lucky Orange
Aug. 7, 2024
Me encanta esta herramienta porque podemos conocer el comportamiento de los usuarios cuando navegan el sitio y así saber si el flujo de compra es fácil o si se están atorando con algo pero además me encanta el feature de surveys porque podemos saber más de lo que el cliente necesita y con el mínimo esfuerzo !
¡Gracias por tu reseña! Nos emociona saber que el comportamiento de los visitantes es justo lo que necesitas para mejorar tu sitio web. También nos encanta nuestra herramienta de encuestas porque la retroalimentación de los clientes es invaluable. ¡Gracias de nuevo, y estamos aquí si necesitas algo! Saludos - Emilia de Lucky Orange
Aug. 6, 2024
I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes. Lucky Orange allows me to understand the pains and weaknesses in my website. Its new AI feature is also great! Customer service is super responsive and effective at solving my problems. Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.
Wow! Thank you for sharing the Lucky Orange love. We've already shared it with the rest of our team. You're right - it's crucial in this era to make your website the best it can but, and you can take out the guessing with visitor behavior. We're thrilled that we're enjoying our new Discovery tool! We love using it too! Thanks again for taking the time to leave us a review, and don't hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange
Aug. 6, 2024
Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!
We're always happy to help our users with any questions they may have. Our team strives to impress users with our technology and support. Thanks for your review, and don't hesitate to reach out if you have any questions! Cheers - Emilia from Lucky Orange
Aug. 5, 2024
Fantastic customer service team. App is quick to setup and really helps you get to grips with your customers!
Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking! Cheers - Emilia from Lucky Orange
Aug. 4, 2024
So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review and recommendation, and we’re here should you need anything else! Cheers - Emilia from Lucky Orange
July 28, 2024
Great insights into my customers' behavior!
Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
July 26, 2024
We use this app daily for our online solar store, CDN Solar www.cdnsolar.ca This is a must-have for analyzing website activity! Justin from the support team answered our questions right away and has been incredibly helpful. Highly recommend it!
I’m so glad we were able to assist you! We’re always here to help our customers be as successful as possible, both now and in the future. Thank you for your review and recommendation, and don’t hesitate to reach out should you have any questions. Happy tracking! Cheers - Justin from Lucky Orange
July 24, 2024
so far, so great! really simple integration and onboarding. Justin was super accessible and helpful right away.
Those are words we love to hear! We can't wait to see how visitor behavior helps you transform your website. I speak for the whole team in saying that we are always happy to help! Thanks for your review, and we're here if you need anything. Cheers - Justin from Lucky Orange
July 23, 2024
Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute tour is a great way to accomplish it. Thank you for your review, and don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange
July 18, 2024
Provides great data!
It sounds like you’ve been able to dive right into the insights and find ways to improve your store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Jordan from Lucky Orange
July 18, 2024
Love the communication, response time and overall service experience. Got invaluable data about my website. Just need to analyze it :)
Thanks for leaving us a review! We love that we could impress you with our technology and support. Our team loves to help our customers get as much as they can from Lucky Orange, and it sounds like you're already getting value from seeing what people really do on your Shopify store. Thanks again for your review! Cheers - Justin from Lucky Orange
July 11, 2024
We recently migrated from BigCommerce to Shopify, and we applied what we learned about our customer's behavior on BC to our Shopify store design. Our developers appreciated we had the app in place, and I think it made our page design process easier. Well worth connecting this app to learn more about your customer behavior, and we will continue to use as we review the design changes on our store site.
Thanks for taking the time to leave us a review! These are words we love to hear. Visitor behavior is a perfect tool for anyone designing their store. Learning exactly what people do and experience on your website makes it easy to spot pain points that make it difficult for them to convert. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
July 10, 2024
Great tool for identifying customer experience bottlenecks. The recorded sessions are super helpful! Was able to improve my product page based on feedback.
Wow! That's great to hear! Visitor behavior is invaluable to growing your business and improving your store, as you experienced with your product page. Thanks for your review, and if you need anything, please don't hesitate to let us know! Cheers - Justin from Lucky Orange
July 10, 2024
it works perfectly, I love it
Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
July 10, 2024
Really enlightening insights, very easy to install and navigate. Also, a great help to get a call to discuss additional functionality.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology and onboarding. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
July 8, 2024
Happy to earn your five-star rating! If you need anything, please don't hesitate to reach out to our team. Thanks again! Cheers - Emilia from Lucky Orange