Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
794
chart
#18
All reviews
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Sept. 26, 2022
I use this app daily to monitor my ads, what people are coming in from, what posts/ads are driving the traffic and also where they are falling off. I still have a lot to learn on it but I'm excited to keep learning!
Thank you for the five-star review! This is precisely the type of situation we made this app for! Understanding how your visitors get to your site and what they do once they're there can help you find pain points in your customer's experience. Please reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Sept. 20, 2022
They have very helpful customer service Just hopped off a call and the representative was supper nice any question she didn't know she didn't pretend she knew (like a lot of egoistic saas companies) She just authentically answered no one ever asked me that I will need to ask the development team.
Thank you for the five-star review! Our tools are most beneficial when our customers know how to use them. So glad you found your onboarding call helpful! Please reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Aug. 31, 2022
I purchased this app for the heat map function, which has proved valuable in making a plan to optimize my customer's journey. Once implemented, I look forward to continuing to use the map to refine that experience. Although I have not yet implemented it, I do plan to selectively use the chat function. In all, the merchant experience with onboarding has been smooth.
Thank you so much for the five-star review! Using live chat as part of a conversion rate optimization strategy can provide invaluable insights into website visitors' behavior. Please reach out if there is anything we can help you with! Cheers - Bradley from Lucky Orange
Aug. 15, 2022
Provides a great level of insight for me as a new store owner. Very happy with the app, learning alot about my customers by using it
Thank you for the five-star review! Using conversion rate optimization tools to understand user behavior is key when optimizing your site. Please don't hesitate to reach out if there is anything I can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
July 27, 2022
I used this app to better monitor user activity on my shopify store. Google Analytics is great for understanding traffic but Lucky orange is better for understanding user behavior.
Thank you for your five-star review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Please don't hesitate to reach out should we be able to help you with anything. Happy tracking! Cheers - Bradley from Lucky Orange
July 19, 2022
I tried to reach customer service for some time. Today I got a callback, and the help I requested was received. The follow-up call is set. So far, so good.
Thanks for your five-star review! So glad our team was able to connect with you and provide the help you needed. Thanks for sharing the Lucky Orange love! We’re always here should you need anything! Cheers - Bradley from Lucky Orange
May 24, 2022
This is great app. Very useful, and provide crucial analytics and website visitor patterns so we can know how to adjust our website. Great idea!
Thank you for taking the time to leave us a review! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again for your review and don’t hesitate to reach out if you need anything! Cheers - Jordan D from Lucky Orange
May 23, 2022
I used this app to review how my customers act when they are shopping on my website. It has a lot of useful information for me as a small business owner who just started!
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and recommendation! We’re here if you need anything else. Cheers - Justin from Lucky Orange
March 25, 2022
I use this app to analyse our customer experience which works very well! I love that I can really understand our customer's journey as they work their way around the site. Would be great if it could be billed annually
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
Feb. 7, 2022
This app is great, very useful tool for making sure our customer experience is top quality with real, quantifiable data.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Jordan Meeker
Feb. 6, 2022
I used this app to help me do check visitors behaviour. I really like how it does track visitors actions. It would be nicer if the app is a bit lighter to perform. the loading time is longer.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Also, we appreciate your feedback - I’ve passed it along to the team. Thank you for taking the time to leave this year, and please don’t hesitate to reach out if we can be of service in any way! Cheers - Jordan M. from Lucky Orange
Jan. 18, 2022
Great App, I couldn't recommend more. Incredibly useful for analysing website performance and making the required changes.
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Jordan M. from Lucky Orange
Nov. 29, 2021
Great App! Does a great job, would highly recommend it for new businesses that are wanting to learn their customer's reactions.
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything! Cheers - Kelsey from Lucky Orange
Nov. 7, 2021
This app has an amazing amount of information and insight into how our customers are navigating our site. Extremely helpful to make our site as beneficial to customers as possible.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Kelsey from Lucky Orange
Oct. 30, 2021
Very useful app to see what is happening "on the other side of the screen". And very kind and professional support. Thanks Justin!
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Justin from Lucky Orange
Oct. 28, 2021
This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else! Cheers - Justin from Lucky Orange
Oct. 28, 2021
A good application with a reasonable price compared to competitors. The customer service is very responsive. Good company and good application. An essential tool for any business to understand the behavior of its visitors.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and sharing the Lucky Orange love! We’re here if you need anything else. Cheers - Justin from Lucky Orange
Oct. 25, 2021
Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything! Cheers - Kelsey from Lucky Orange
Oct. 19, 2021
I have only just integrated our website with Lucky Orange and being able to have a 1-on-1 training call with Justin to walk me through the platform and best practices have allowed us to understand how to really unlock the power of Lucky Orange and create a tailored experience for our customers
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and sharing the Lucky Orange love. Don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
Oct. 11, 2021
Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with the rest of our team - hearing feedback like this helps us remember how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Kelsey from Lucky Orange