Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
795
chart
#15
All reviews
Review RSS Feed
Oct. 5, 2021
This app has come in handy so many times. When I first set up my shop it allowed me to see where folks had dropped off and why. I could see real time what was keeping customers from completing their transactions. A few quick fixes and we were selling stronger and stronger. I recently used the app to discover that I may have had some malicious interference with my site. Lucky Orange gave me the a real-time picture of what was happening. For a non techie person, this app has been a real friend.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Love to hear how Lucky Orange played a significant role in identifying that malicious interference. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Kelsey from Lucky Orange
Sept. 24, 2021
I have been using this app for months but lately, the live view mode isn't working well and some recordings are not showing at all. I tried contacting support TWICE and I never got an answer... I uninstalled it.. Updated September 24, 2021 I just received a call from their support team, and they were trying to reach me by email but for some reason, I wasn't getting them. They offered to help me out with my problems and offered me a free temporary plan until they fix the issue. Thanks again!
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way. Cheers - Bradley from Lucky Orange
Sept. 15, 2021
excellent app, installed it nearly a year ago and still use it as much today as i did when i started as a new business.
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and your business over the last year! Please let us know if you need anything! Cheers - Jordan from Lucky Orange
Sept. 8, 2021
Really helps us analyze the UX experience on our new website. Amazing 5* support, thank you so much!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team. Cheers - Kelsey from Lucky Orange
Aug. 19, 2021
Coming from the land of traditional analytics and WordPress, I have to say that I am blown away with what Lucky Orang can do for such an affordable price. Within the first two days of my trial I was able to block bot traffic by IP address and I saw no slow down on my site whatsoever. I'm really looking forward to adding my other sites and seeing how I can improve my designs to get more conversions.
Thank you for your review and such kind words! Identifying bot traffic and then blocking them by IP address is such a valuable asset in addition to seeing what your visitors/customers are doing and experiencing. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review! Cheers - Jordan from Lucky Orange
Aug. 9, 2021
Love Lucky orange, it's so addictive with the record of user sessions. It's so useful to understand how users interact which is something priceless.
“So addictive” are words we love hearing from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We’re here if you have any questions. Cheers - Jordan from Lucky Orange
July 27, 2021
Great and easy to use. Clear interface and useful data insights. This app helps us understand site behaviors and great for analysis.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange
July 12, 2021
Super easy to install! It's super cool also how u can see when visitors come and leave your website and how they navigate. I highly recommend the app, especially if your looking to improve conversion
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitor and evaluate your paid advertising is invaluable. We love that we’ve been able to impress you with an easy installation and insight. As our co-founders believed, you shouldn’t have to have a PhD in Analytics or an enterprise budget to improve your website! Thank you for this five-star review and recommendation. We’re here if you need anything else! Cheers - Jordan from Lucky Orange
July 9, 2021
LuckyOrange is amazing at helping you to understand what your users / customers are doing on your webstore by showing their interactions, clicks, scrolls and navigation. Install is super simple and the interface is easy to use. I would highly recommend LuckyOrange to anyone wanting to improve their UX and UI.
Thank you so much for this glowing review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Cheers - Jordan from Lucky Orange
May 31, 2021
I have never written review for any shopify app so far, but I felt not writing for lucky orange is injustice. Its simply the best, exactly tells you where you lack. The things that you have-not focused but matters to customers can only be known when you see how customer acts on your site. Massive respect for its developers.
It’s an honor to be worthy of your first Shopify review! These are words we absolutely love to hear. It sounds like you’ve been able to dive right in to find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for sharing the Lucky Orange love. Cheers - Jordan from Lucky Orange
May 26, 2021
This app is extremely helpful, it helped us navigate our store and it gave us so much data that is very helpful. Everyone should use Lucky Orange!
These are words we love to hear! We love when our customers say things like, “everyone should use Lucky Orange!” Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Kelsey from Lucky Orange
May 26, 2021
This app gave me insane insights about my traffic! It is an extremely difficult things to analyse audience but this app makes it so easy. I liked the fact that its so easy to use
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. As our founders have always said, you shouldn’t need a PhD in Analytics or a huge budget to be able analyze your traffic and improve your website. Visitor behavior really makes all the difference! Thank you for this five-star review, and we’re here should you need anything else! Cheers - Bradley from Lucky Orange
May 24, 2021
Lucky Orange has outstanding customer service. They also offer a 15 min call to assure the client can get the most from the app. Many of my friends with e-commerce stores rave about how much this app has helped there business
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! Don’t hesitate to reach out if you need anything. Cheers - Jordan from Lucky Orange
May 19, 2021
Is the easiest way to look how people navigate your store, where they stop scrolling and help you to made the necessary adjustments to optimize the buyer experience. The metrics are super helpful.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Jordan from Lucky Orange
May 17, 2021
This app is great. i loved using it. it really helped my clients get back to the cart and fulfil their orders. thank you for the great facilities.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Kelsey from Lucky Orange
April 28, 2021
Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Kelsey from Lucky Orange
April 27, 2021
Great app, very helpful for website optimization. Easy to install and detailed. Support team is also helpful.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team. Cheers - Jordan from Lucky Orange
April 18, 2021
Lucky Orange is really good. It gives me insights into what's going on my site. Same like a security camera, :) captures every single detail. Am satisfied, I recommend
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience with session recordings, and don't hesitate to reach out with any questions. Happy tracking! Cheers - Jordan from Lucky Orange
March 16, 2021
Lucky Orange helps me understand how customers and potential customers are using and engaging with my store. In addition to telling me where they are coming from (geographical location), how they are getting to the store (direct link or other), and how low long they are on the site, it tells me where they spend their time on the site. This helps me to understand what is drawing their attention and whether conversions are happening as a result. It also helps to know what type of content and which products draw the most interest.
These are words we absolutely love to hear! It sounds like you’ve been able to dive right into the insight and find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Jordan from Lucky Orange
March 15, 2021
You don't know until you know. The first step in increasing conversions is knowing why your site is not converting. This app let's you see exactly where you are losing your shoppers.
Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. We appreciate your review and happy tracking! Cheers - Jordan from Lucky Orange