Lucky Orange Heatmaps & Replay

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email. Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.

Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.

Pros: - Exceptional customer service - Most robust user behavior plug-in I have found for Shopify - Includes Funnels for more in-depth tracking - Safe with our data and customer data Cons: - Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections - Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.

I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce. I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey. Great product and customer support

Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you. I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.

I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.

So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.

Great App, heatmap really interesting in order to know where people click. You can as well watch live your visitor and create custom events based on an action (ex: clicking a button) And support present ! :)

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

Customer service is great, (Emilia) was very knowledgeable and explained things clearly and patiently. Exploring more to learn to how to fully utilize it but so far looks very promising

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Does what it says. They are adding new features all the time. Great support and easy to use interface.

The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave... TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.