Lucky Orange Heatmaps & Replay

Aug. 22, 2019

I use this app to get a handle on how well our website works for our browsing potential customers. I really like how it allows me to watch recordings and therefore troubleshoot problem areas. The tags are a great help in this area, too. I'm still learning the best use of this app but look forward to more and more revenue as the months go on.

April 9, 2019

The 7-day trial showed me that my web site design sucked. So I loaded up a better theme in Shopify and now we are already converting traffic. Thank you LuckyOrange.

March 25, 2019

Great customer service and very useful app. It has allowed us to understand the journey of our clients on our website and to make changes to assist them in finding what they want easier.

March 24, 2019

This is a great app! It helps a lot to notice some minor (or great) issues that affect conversions in our site.

March 8, 2019

We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!

Feb. 25, 2019

Great app! Try this and you will get a lot of conversions if you research your customers. This app shows what your customers are doing in real time. Must try app!

Jan. 31, 2019

So far all is great! This App does more then expected, worth the try. Only thing irritating is needing to write a minimum 100 characters here!

Jan. 1, 2019

Incredible app! The greatest technical support I ever received, from Justin Tomlinson. Thank you Justin for helping me get up and running by the new year!

Dec. 20, 2018

Extremely helpful in knowing where to focus on redesigning your website; no point in redesigning things people never see, and this is a great way to see where people stop, or continue.

Dec. 15, 2018

The Lucky Orange app is a must for every merchant. The customer behaviour feedback is so valuable. Plus it has live chat built in which is what I was originally looking for when I found Lucky Orange. I had a few problems combining my 2 stores onto the one Lucky Orange account. The support I received from Justin at LO was superb. He went way over and above what I asked him to fix. It is so reassuring when you get service like that. Highly recommend this app.

Nov. 14, 2018

You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!

Nov. 14, 2018

I use this app to help me learn how clients use my website and to see if there are navigation problems. In less than a month I was able to identify and correct problems I saw people having moving around on my new website. Highly recommend. Makes having a website so much more fun, too! Excellent customer support, and fast, too. Thanks, Lucky Orange!

Sept. 9, 2019

Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!

Nov. 7, 2018

Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10

Oct. 26, 2018

So far, so good! I installed this map for the Heatmap functionality and it's already proving useful for figuring out ways to tweak my pages. The backend is easy to use and I really appreciated the 15 minute orientation call. I didn't know that it also had chat and polling functionality, which are two useful features that I had planned on adding later.

Nov. 21, 2018

10/16/2018 > Great idea for an app, currently testing the app, the interface looks simple, the results matching Google Analytics which is great but with better and user friendly interface, outstanding customer and technical support from Bradley. 11/21/2018 > This App is beyond great, the live views, chat, recordings, polls, co-browsing, and Heatmaps, I used it all, I am able to customize customer behavior and adding tags and alerts based on the customer experience, I was able to know what cause the customer to bounce after reaching a certain page like 404 page not found, I was also able to teach the customers how to use how to use the website correctly ( Like hover on images to zoom ) with an interactive questions using the polls, planning to use exit intent poll next to show a customer that added an item to the cart and plans to leave the website a coupon code.

Oct. 11, 2018

Insight from heatmap is really comprehensive and useful. We are able to make some decisions based on customer behavior we saw from the recording. It is a must have app if you want to improve UX and UI.

Oct. 11, 2018

I use this app to help me see what changes I need to make to my website. It is very user friendly and easy to figure out. Also, if you have questions the customer support is very helpful and responds quickly.

Sept. 11, 2018

So amazing. I've used tools many years ago that tried to do something similar (clicktale) but I think they've gotten the user interface really close to perfect. Big fan of this-- gives you perfect visibility of what your customers are running into when they have problems/confusions/etc.

Aug. 24, 2018

Prompt and helpful customer service!