Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
838
chart
#5
All reviews
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Feb. 27, 2018
Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.
Feb. 22, 2018
I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!
Feb. 20, 2018
To the many shop owners unsatisfied with conversion who post questions in forums asking for advice, this app may be the only advice you need.
Oct. 16, 2017
Tech support helps me setting up everything in Shopify and it works great now!
Oct. 16, 2017
App works great, live chat works great, excellent support! Highly recommend.
Oct. 5, 2017
This service is awesome! I have no complaints. We've made countless edits to our site since using this app. NOTE: if you're having trouble viewing the heat map, make sure you're not using an ad blocker. The heatmap won't show up if you do.
July 6, 2017
Love this App, I use it on all my funnels and now my Shopify, Danny from support was available to help me set every thing in no time, If you run paid traffic u MUST see whats going on with your customers and this app will help you improve conversions, highly recommended
June 22, 2017
This is one of my favorite apps. It really shows what customers are thinking and helped me move some things around. Great customer service too.
June 13, 2017
This is one of the best apps I have ever installed, I was able to learn from watching exactly what my customers did where I needed to improve my site. Thank you!!
May 24, 2017
Such an insightful app - shows you in the stats you need in bite size chunks which is much more easy to read and interpret than the enormity of Google Analytics. It's great seeing how users interact with your sight first hand - eliminates a lot of guessing. The only bit (that isn't actually Lucky Orange's fault) is that you need to be on the Shopify Plus plan in order to watch recordings of what happens beyond the Cart page - but this is because Shopify takes the customer out of your site and into theirs for this stage, so Lucky Orange can't track again until someone orders and they are back on your website. Customer service has been excellent as well, Josh and Bradley have gotten straight back to me with any help I needed. Highly recommend.
May 10, 2017
Love the app and the statistics it gives and the ability to be able to chat with customers.
April 27, 2017
Great app! It's helped us to continually optimize our website for conversions.
Nov. 29, 2016
These guys are awesome! The support is great. We deleted the app in error and Danny helped recover our old account and data :)
Nov. 7, 2016
Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!
Oct. 20, 2016
This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app
Oct. 8, 2016
I have been using this app for almost a year now so I think I'm well qualified to comment on it. Of all the apps I have used, this is the one I would hate to be without. I have changed so much on my website simply because I can watch how people navigate it; it enables me to see it from the customers viewpoint. I have picked up countless flaws that I would never have even known were there. I can introduce changes and watch how they work out, cut them out if they don't. Can't talk about customer support as never needed it. Not saying it's perfect, not saying it's picked up every transaction but that is not what I was looking for. To be honest once you have got used to the initial amazement of watching customers navigate your site it can become a chore;however, you learn to pick out the ones you need to look out for and that is where the diamonds are.You can filter the behaviour patterns to see what you are looking at. Build heatmaps, you'll be surprised how the layout you thought was perfect is not how your customers use the site: then change your site. Disclaimer. As far as I can recall I've never been asked to give a review. I won't get any money off for this one :-) I'm doing it not only to help the developer but to help shop owners trying to develop their sites.