Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,419
chart
#16
All reviews
Rating Breakdown
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June 18, 2020
Helps to have a general idea where people are leaving your website and where is the traffic coming from. The only problem is that you will get addicted to look at it!
These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Jordan from Lucky Orange
June 8, 2020
Well, it didn't get the effect I wanted. The checkout page can't be monitored. This is the problem of shopify. The customer service person of, Lucky Orange Review is very good.
Thank you for your review and feedback! The ability to track checkout pages is a feature that Shopify only provides to its Shopify Plus merchants. Keeping that in mind, Lucky Orange is still very helpful for all of your product pages, cart page and more - seeing how visitors use your store is invaluable in finding ways to grow sales. We wish you continued success, and please don’t hesitate to reach out if we can be of service in any way! Cheers - Bradley from Lucky Orange
March 23, 2020
It seems to be a practical app with a lot of potential However, I can't evaluate it in such a short time. But even in such a short time, I learned a little more about my potential customers. For example: Why someone hangs on a catalog page instead of clicking on a product page ...
As you continue your journey with Lucky Orange we hope we can demonstrate the power of the insights you can gain on your customers by using our app. We would love to earn your 5-star review once you have had time to experience the full value of Lucky Orange! Cheers- Kelsey from Lucky Orange
Dec. 10, 2019
So far so good. Was having an issue with getting this set up, but the Lucky team was able to fix me up and gt going. Thanks Justin!
We want all of our customers to have a smooth on-boarding process with Lucky Orange and start seeing ROI as quickly as possible. Wishing you continued success! Cheers- Justin from Lucky Orange
Oct. 22, 2019
Really powerful tool, but too bad that there is no free version for starters like me! I would like to see a version which is free for people who have less than x views per months
Thank you for your feedback on Lucky Orange! We are constantly working to ensure we have the best plans available to meet all of our customers' needs and hearing directly from our customers always helps inform our product offerings. While we don't offer a "free plan" we hope that our free trial and starter package are suitable for your growing website and budget at this time. Don't hesitate to reach out to us directly ([email protected]), we would love to discuss what plan options would be right for you now and in the future! Cheers- Bradley from Lucky Orange
Oct. 12, 2019
=== Review Updated on 10-12 BY EverythingHippo === I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks. ==== Original Reivew ==== What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen. I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up. I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success! Cheers- Bradley from Lucky Orange
July 28, 2019
I love this app, it's great! Gave me the desperately needed insight I required to help convert more sales. the UI is a little outdated but the core functionality is gold.
July 1, 2019
This app stopped recording Adds to cart and most of the view content recordings regardless of live sessions! The support team was absent due to weekends! Later the team reached me and helped me through skype chat. They resolved the issue and found out that my theme was a problem due to a design change of my cart. Moreover, he showed me how the site was loading for a long time.
Sept. 6, 2018
Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately! The issue is finally fixed! App works well but there are times when the tracking is a bit off.
June 6, 2018
Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc. Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous! Looking forward to more powerful features. Keep up the good work guys! www.onlybrown.com - Men's Fine Leather Goods & Accessories
Aug. 3, 2017
It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.
June 23, 2017
Great app but seems buggy at times but they are always working to improve the app. They just need to release a mobile app to keep track of things on the road and to take online chats with you.
May 9, 2017
Does what it says. They are adding new features all the time. Great support and easy to use interface.
April 25, 2017
The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.
Jan. 25, 2017
Lucky Orange is a great tool to use for starting a new store. It is absolutely critical, as it allows you to watch visitors and gain insight into what is working and what is not. You WILL catch mistakes that you or the team have made by using this tool to watch customers and visitors navigate your pages, including pain points where the customer doesn't know how to add to cart, leave a review, or needs a more user friendly page to work with. This tool isn't necessary later on when the store becomes a success, But... it can still be used when testing new features, sales tactics, or sales funnel techniques. I gave it 4 stars, because it didn't always seem to work correctly for me. Maybe this had to do with a visitor's privacy settings, but I even noticed it happen with visitors that I didn't have the issue with before. Other than that, it is a service I will absolutely use for stores to come! Give it a try! You won't regret it!
Dec. 9, 2016
Form analytics wasn't working for us. After a struggle with Lucky Orange to respond to support emails they were able to guide us around the problem. I would give this app a 5 star, but I feel their support could improve.
Sept. 13, 2016
https://luca-chiara.myshopify.com Overall easy to install, set up and use! I did find the information very helpful. Their customer service is good as I had a few questions and within a day they got back to me with the answers.
June 23, 2016
It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.