Rating

4.8

feedback

87

Reviews

chart

#857

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    23%
  • Less than a month
    40%
  • Less than a year
    29%
  • More than a year
    7%

Reviews Summary

The app receives overwhelmingly positive reviews for its functionality and exceptional customer support. Users appreciate the ease of setting up fees for specific products or states/provinces, the quick response times from the support team, and the ability to customize fees to meet their needs. The support team is highlighted for being knowledgeable, friendly, and efficient in resolving any issues that arise. However, there are a few instances where users experienced glitches or delays in response, impacting their experience with the app. Overall, Magical Fees is praised for its effectiveness in adding fees and its dedicated customer service, making it a valuable tool for ecommerce merchants.

Highlights

Positive reviews highlight the ease of setting up fees for specific products or states/provinces and the ability to customize fees to meet individual needs.
Users appreciate the quick response times and efficiency of the support team in resolving issues, as well as their knowledge and friendliness.
Some users experienced glitches or delays in response, impacting their overall experience with the app.

Rating Breakdown

  • 5
    92% (80 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 100% (87)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 2, 2026

I was recommended to try this app, I installed it but had difficulties getting it to embed on my site. Reached out to support and got help within minutes, they connected via collaborator log in, and had it doing what i wanted quickly. Very pleased.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

The app is great but the support is amazing. We've had issues here and there but they are quick to look into it and make fixes when necessary. We use the app to apply fees for select products that ship to a specific state, so it's highly customizable.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

Great app, Great support. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

Fast reply on support request. Stephen was able to help quickly and efficiently, even when I wasn't able to grant collaborator access. My problem was solved in minutes. Thank you, Stephen.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Magical Fees is the only fee app that allows you to apply a fee based on a specific or individual state/province situation. All the other apps we tested only allow "Location" (the entire country) which is a major limitation. The solution Magical Fees applies during the Cart to Checkout process is very smart and not a hassle. Very easy app to setup and the support was great.

Using app

18 days

Total reviews

2

Average rating

5.0

All reviews

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